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Web Privacy Code

Online Privacy Statement

Even if you do nothing more during your visit than browse through the website, read pages, or download information, please be aware that the City automatically gathers and stores certain information about your visit; this information does not identify you personally.

All personal information collected by the City of Surrey is managed according to the British Columbia Freedom of Information and Protection of Privacy Act.

We are responsible for personal information under our control.  We have designated individuals who are responsible for monitoring our ongoing compliance with the Privacy Principles noted below.

Informed Consent

The purposes, for which personal information is collected, will be identified by us at time of collection.  Your consent is required for the collection, use and disclosure of personal information, subject to certain exceptions.  Such exceptions are set out in the law.

What is Collected?

The City of Surrey collects personal information as described below:

  • The type of browser and operating system used to access the City's Website;
  • The date and time you access the City's Website;
  • The pages you visit on the City's Website; and
  • If you are linked to the City of Surrey Website from another website, the address of that website.

Limiting Use, Disclosure and Retention

Your information may only be used or disclosed for the purposes for which it was collected, other purposes you consent to, or as required or permitted by law.  It may only be kept for as long as is necessary to satisfy the purposes for which it was collected, or as required or permitted by law.  The City of Surrey is subject to the Surrey Corporate Records By-law, 2010, No. 17002, which governs the retention and destruction of our records.

Links to Other Sites

The City of Surrey Website may contain links to other sites.  The City is not responsible for the content and privacy practices of other websites and encourages you to examine the privacy policy and disclaimer of each site and make your own decisions regarding the disclosure of your personal information to that site.

Individual Access

Upon written request, you will be informed of the existence, use and disclosure of your personal information and you will be given access to it, subject to certain exceptions, as permitted by law.  You may also verify the accuracy and completeness of your information, and request that it be amended, if appropriate using the Requests for Information page.

Social Media Collection Notice

The personal information you post to connect with the City of Surrey through social media sites may be collected by the City of Surrey for the purposes of engaging and consulting with you.  Please be aware that the information you post on these sites is not under the City of Surrey's control, and may be stored outside Canada on servers not belonging to the City of Surrey.  Be sure to read the site's Privacy Policy to determine its privacy practices.  To protect your own privacy and the privacy of others, please do not include any personal information including phone numbers and email addresses in the body of your comment.  Please do not share personal information about others, including pictures.  If you have any questions about the City of Surrey's collection of your personal information through social media sites, please contact

Google Analytics

The City of Surrey has implemented Google Analytics, a free open source web analytics platform, to gather non-identifiable information about how visitors use the City of Surrey website.

Google Analytics anonymizes IP addresses and honours DoNotTrack settings.  No personal information is being collected using Google Analytics and the data will not be shared with other parties.

The information we collect using Google Analytics will help the City of Surrey assess information trends and identify what resources and information is in greatest demand, with an eye to long-term improvements in our online presence.

Information collected through Google Analytics will only be used for the same purpose in which it was collected.  Website users can opt-out of Google Analytics at any time.


To make this site work properly, we sometimes place small data files called cookies on your device.  Most big websites do this.  The pages of the City of Surrey ( use a number of cookies.  The purpose and nature of each cookie is explained below:

Font Size Purpose:  to record your display preferences, such as contrast, colour settings or font size.  These cookies are critical for the user experience and accessibility of the website.  This cookie is a session-based and first party cookie.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience.  You can delete or blocked these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally.  These cookies are not used for any purpose other than those described here.

How to Control Cookies

You can control and/or delete cookies as you wish.  You can delete all cookies that are on your computer and you can set most browsers to prevent them from being placed.  If you do this, however, you may have to manually adjust some preferences every time you visit and some services and functionalities may not work.

Electronic Forms & Personal Information

If you choose to provide the City with personal information in an e-mail or by filling out an electronic form and submit it to the City through our Website, the City will use that information to respond to your message and to assist us to provide you the requested information or service.

Emails & Personal Information

There is a chance that the email you send to us or that we send to you could be intercepted in transit or sent to the wrong address.  If you are concerned about the confidentiality of information, including your personal information, in transit, you should send it to us by a secure means or request to receive your information by mail.

Attention:  City Clerk
City of Surrey
13450 104 Avenue
Surrey, BC V3T 1V8

Telephone: 604-591-4132

Email Subscriptions

The City of Surrey uses an email notification system to send out email alerts on a variety of topics.  People interested in receiving email alerts are able to subscribe by completing the subscription form.  Through the subscription process, the City of Surrey collects your address, type of subscriber, region in which you live, and what information you would like to receive.

If you have received an email alert from the City of Surrey for which you did not register or wish to no longer receive, please contact us at

How the City of Surrey Protects your Personal Information

The City of Surrey has safeguards in place to protect your personal information against such risks as unauthorized access, collection, use, disclosure or disposal.

Your information is protected using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration.  Some of the safeguards used are firewalls, intrusion detection, physical access controls to our data centre, and information access authorization controls.

Contact Us about our Web Policy

If you have any questions or concerns regarding the City of Surrey Online Privacy Statement, you can contact the office of the City Clerk directly as follows:

Attention:  City Clerk
City of Surrey
13450 104 Avenue
Surrey, BC V3T 1V8

Telephone: 604-591-4132

Download the Web Privacy Code

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