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Ticketing System




Ticketing System


Request for Proposals
For the supply of a Ticketing System and Implementation Services

The City of Surrey is inviting Proponents to submit Proposals that provide a Solution for managing all ticket types that are currently being issued by the City.  These ticket types include parking infractions, municipal tickets, bylaw infractions, and commercial vehicle tickets. The Solution must also provide the associated peripheral devices, or a recommendation for which devices to purchase that are best suited for the Ticketing System.

While there are many ticket types, they can be categorized into two larger categories:

  1. Tickets associated with vehicle-based offenses
  2. Tickets associated with people and/or their property

The Solution should provide an opportunity to consolidate both tickets associated with vehicle-based offences and tickets associated with people and/or their property into a single user experience. The Ticketing System will be utilized by several groups of City staff, including, parking enforcement officers, bylaw enforcement officers, and back-office clerks.


When:   November 28, 2017
Where:  City Hall
              13450 104th Avenue, Surrey, B.C., Canada  V3T 1V8
              Meeting Room - 2E.20.08 - 2nd Floor East Wing
Time:     10:00 a.m.

RFP document for download: 
Ticketing System (.pdf)
Schedule C - Form of Proposal (.doc)

Addendum No. 1 (.pdf)
Issue Date:  November 27, 2017

Addendum No. 2 (.pdf)
Issue Date:  November 29, 2017

Addendum No. 3 (.pdf)
Issue Date:  December 12, 2017

Addendum No. 4 (.pdf)
Issue Date:  December 14, 2017

Addendum No. 5 (.pdf)
Issue Date:  December 20, 2017

If the City determines that an amendment is required to this RFP, the City Representative will issue a written addendum by posting it on the BC Bid Website at (the “BC Bid Website”) and the City Website at (the “City Website”) that will form part of this RFP.  It is the responsibility of Proponents to check the BC Bid Website and the City Website for addenda.  The only way this RFP may be added to, or amended in any way, is by a formal written addendum.  No other communication, whether written or oral, from any person will affect or modify the terms of this RFP or may be relied upon by any Proponent. By delivery of a Proposal, Proponent is deemed to have received, accepted and understood the entire RFP, including any and all addenda.

All inquiries related to this RFP should be directed in writing to the person named below.

Closing Date:

January 3, 2018 - 3:00 p.m. local time


Richard Oppelt
Purchasing Manager
Finance Department
Tel: (604) 590-7274

Status: Submissions under review
Awarded to:  

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