Google Translate
Translation – Explanation and Caution

The electronic translation service on the City of Surrey’s web site is hosted by Google Translate. The quality of the translation may vary in some of the languages offered by Google. The goal of the basic translation is to capture the general intention of the original English material.

Google Translate is a free service and currently offers translation in over 50 languages. Unfortunately, not all the languages spoken in the City of Surrey are translated. Punjabi is one of the languages not currently offered, and to remedy the situation, the City has been in contact with Google and they have committed to making Punjabi available in the future.

The City of Surrey cannot guarantee the quality, accuracy, or completeness of any translated information. Before you act on translated information, the City encourages you to confirm any facts that are important to you and the decisions you make.

The City of Surrey offers interpretation services at all its facilities. If you have a question about the material you read on our web site, we encourage you to stop by a City facilities to discuss it. You can also contact the City at (604) 591-4011 to receive interpretation support.

The City is committed to enhancing the accessibility of its web site to all its citizens, and appreciates any feedback that it receives.

Chinese, Korean, Punjabi, Tagalog, Hindi

Flooding & Prevention


On the west coast heavy rain is common, particulary in the fall. Here are some tips to prevent heavy rains from causing flooding in or around your home. 

  • Clean Your Foundation Drains:  Most homes have perimeter drains installed slightly below the house foundation. These drains collect water from your house and property and direct it out to the City storm sewer. These drains are pipes and can become blocked by such things as leaves, pine needles, silt, dirt or roots. The drains need to be periodically flushed or cleaned and, if very old, may need to be replaced.  If they are not maintained, the amount of water they can handle is reduced which can result in flooding inside the house.
  • Clear Gutters & Catch Basins:  Another precaution is to ensure that the City gutters and catch basins (inlet drains) are clear of leaves, garbage, and other debris.  During a rainstorm, it can take several hours for City crews to remove the debris that is blocking water from a catch basin.  To help prevent flooding in your neighbourhood, remove debris that you see in your nearby gutters.  After a snowfall, keeping the catch basins clear from snow will also help prevent flooding when the snow melts or when we have a “rain on snow” storm event.
  • Clear Ditches & Culverts:  If you have an open ditch along your property, it is important to check that the ditch and culverts are clear.  This includes inside the culvert.  It is common for our crews to remove milk jugs, soccer balls, and other items from blocked driveway culverts.
  • Roof Drains & Splash Pads:  If your down pipes are connected to a hole near the house foundation, your down pipes are likely connected to your perimeter drains.  These down pipes take rainfall from your roof gutters to the perimeter drains around your house foundation.  This can cause excessive flow to your foundation drains and result in flooding of your house.  To prevent this, direct your home’s down pipes onto splash pads.  This allows rainfall from your roof to soak into your lawn and garden.

After periods of heavy snowfall, these are some additional steps residents should take to protect their properties from flooding.

  • If you are aware of a catch basin located on your street adjacent to your property, remove any snow from its surface. Snow covered catch basins prevent the melting snow from properly draining into the City of Surrey's storm sewer system. This may result in water ponding and potentially impacting properties within close proximity to the catch basins. 
  • Clear any drains you may have on your own property to help drain water away from your house.
  • Motorists, take extra precautions when travelling. Puddles on streets may be deeper than what they appear and may cause loss of vehicle control.

Remember also following peiods of heavy snowfall to stay away from all streams and fast flowing waters. The higher water volume will make water flow faster and stronger than usual. You should always watch for falling ice and snow from roofs becuase warmer wet weather can causes snow pack on roofs to become unstable and potentially dangerous to those passing nearby.  Be sure to take every caution to ensure your safety and that of your friends and neighbours.

Reporting a Flood Problem

Call 604-591-4152 from Monday to Friday, 8 AM to 4 PM. After 4 PM on weekdays or on weekends, please call 604-591-4431.

Web reporting can be done by sending a service request to Online Services.