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Report a Problem or Submit a Request

Due to power outages around the city, many City of Surrey services have been affected, including our Service Request Call Centre. You may encounter a longer than normal call wait time, due to this issue.

We encourage you to submit all service requests online, through Report a Problem or your MySurrey App. We appreciate your patience as we work to get the power restored.

Report non-emergency problems or make a request online, 24 hours a day using the Report a Problem graphic.

Or, call us at 604-591-4152 for inquiries and emergency issues like missing stop signs and broken water mains  

For a broken traffic signal or streetlight call 604-591-4338

Smartphone users can download our new Surrey Request App to report issues!