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Contact City of Surrey

Report all non-emergency problems or submit requests online. Make requests or report problems on city work like tree issues, missed waste collection pickups or parking enforcement using the online request tool.

General Inquiries

Location & Mailing Address

13450 - 104 Avenue
Surrey, BC, Canada V3T 1V8

Hours of Operation

Monday to Friday: 8:30am to 4:30pm
Note: the second floor service counter will provide numbers for service until 4:15pm.

Phone Numbers

General Phone: 604-591-4011
Emergency issues (missing stop signs and broken water mains): 604-591-4152
Broken traffic signal or streetlight: 604-591-4338
Waste Collection Hotline: 604-590-7289
Bylaw & Animal Control Complaints: 604-591-4370
Parking Complaints: 604-591-4352

Main department contacts

Unsure of who to contact? Send your message through Contact the City of Surrey and we'll direct it to the right department.

Online Contacts

Send us your website feedback if you have any questions on surrey.ca. Or, find your other ways of connecting with Surrey online.

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Report a Problem or Submit a Request

Report streetlight outages, waste collection issues, make a noise complaint or request road maintenance.