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Guest Services

three guest services staff

Restaurant Partner

We’re delighted to partner with Browns Socialhouse (Surrey Centre and Guildford locations). Both locations are a short distance from all three theatres so you can enhance your theatre-going experience. As a Surrey Civic Theatres ticket holder, receive an exclusive 15% discount on food when you go to Browns on performance day. Just present proof of your ticket purchase (paper ticket, online purchase confirmation e-mail, or performance reminder e-mail). Enjoy!
Discount not valid on alcohol and already discounted items

Theatre Tips

  • The bar/concession at the Surrey Arts Centre is available during all Surrey Civic Theatres presentations (including Arts Club shows), although not necessarily for rental events. When open, refreshments are made available one hour prior to show start and during intermission. Pre-order your intermission beverages and they’ll be waiting for you. Payment at the bar/concession is cash only.
  • Take 5 Café at Surrey City Hall will be open during all Surrey Civic Theatres presentations, although not necessarily for rental events. They are licensed, so you can choose an adult beverage.
  • We want to make it easy for you to show up at the right venue at the correct time. Make sure we have your current email address so you can receive performance reminders.
  • Comfy seat cushions are available for the Studio Theatre at Surrey Arts Centre.
  • Find out more about the shows. Video and audio clips for select shows are on the show pages.
  • To make sure you've got time to park and get settled, we suggest you arrive at least half an hour prior to the performance.

Seating Maps

Zones (for Surrey Civic Theatres' presentations, including Arts Club shows) 
This way you can tailor your seating preference to your budget.

Regular (for rental events)

Gentle Reminders

  • Power down your cell phone.
  • No photography or recording.
  • Latecomers will be seated at an appropriate time to minimize disruption to performers and patrons.
  • Refrain from wearing fragrance as some patrons may have allergies.
  • Unless a show is intended for children and family audiences, please use discretion in choosing to bring a child to a performance. If children are with you, they must be seated where they are supervised, be able to sit quietly, and they must have a ticket. Babes in arms are not permitted in the theatre.

Accessibility

  • All three theatres have accessible seating areas. See the Seating Maps section above.
  • Surrey Arts Centre has accessible parking and washrooms, ramps on the main level, and an elevator that connects visitors to all three levels.
  • Centre Stage at Surrey City Hall has accessible underground pay parking with an elevator to the main floor. Accessible washrooms are available on this level.
  • Patrons who have a hearing impairment can still enjoy our shows by wearing a wireless listening device, available on a first-come-first-serve basis at the bar/concession. Ask our Front of House staff for assistance with this free service.
  • Patrons with a visual impairment can enjoy an enhanced theatre experience at Arts Club shows performed at the Main Stage at Surrey Arts Centre with VocalEye.
  • Baby change stations are available at all venues.

Parking

  • Affordable underground pay parking is available for Centre Stage at Surrey City Hall.  Please park on level P1 and use the elevators to access the ground floor of City Hall.
  • Free parking is available for the Main Stage and Studio Theatre at Surrey Arts Centre.