Registering Online through WebReg

With WebReg, you can view, register, and securely pay for City of Surrey Parks, Recreation
and Culture programs 24 hours a day, 7 days a week. Using WebReg you can quickly find a course that fits with your interests, age and preferred location.

How to use WebReg and the Enhanced Search Page

Get started with WebReg. This two minutes video hilights what can be done with WebReg and the enhanced search page.

 

 

WebReg Frequently Asked Questions

Using WebReg

IDs and PINs

  1. What are the differences between "Client IDs" and "Family PINs" and how can I get them?
  2. I forgot my Client Id and/or Family PINs. What should I do now?
  3. I do not live in Surrey do I qualify for accss code?
  4. I signed into my account with a family member's Client ID instead of mine (main contact). What happens?

My Account

  1. I would like to add one or more family members to my account. How do I do this?
  2. I would like to change my mailing or e-mail address. How can I do this?
  3. What e-mail address should my family provide for WebReg?
  4. What can I do if I am denied access to my Account?

Registration

  1. If I do not know the course code, how do I search?
  2. How do I register for a course?
  3. How can I tell if a course is available or if I have been Waitlisted?
  4. How can I verify/see what courses my family members are currently registered in?
  5. How do I register a child/person from another family?
  6. How will I know if a spot becomes available after I have waitlisted?
  7. How can I find out my position on the Waitlist?
  8. What is the procedure for registering if a participant is the incorrect age?
  9. How do I withdraw from a course?
  10. How do I transfer to another course?
  11. How do I cancel a post dated payment for a registration?
  12. How can I post date a payment and for which courses?

Using the System

  1. What can I do with the WebReg system?
    You can use WebReg to register and withdraw from courses as well as to search for the locationof city facilities and parks
  2. Is your system secure?
    Yes, e have taken many steps to ensure the security of your transaction. Some of these steps involved adopting industry standards.
  3. I don't feel comfortable using a credit card over the internet. Can I still use the system to register?
    You can make a payment to your account in person at any City of Surrey’s Recreation Centre. Once the credit is applied to your account, you will be able to register and the cost of the registration will be deducted from the balance. You must ensure you establish a sufficient balance to cover the cost of your registration as payment in full for registrations in bReg is required to successfully complete the transaction.

PINs and Barcodes

  1. What are "Client IDs" and "Family PINs" and how can I get them?
    Every member of your family has their own individual Client ID. However, there is only ONE Personal Identification Number (PIN) that is shared by your family members that allows you to log on to the system. Your Family PIN should be kept confidential and can be changed by going to the top right of the My Account tab. r />
    IfIf you have never registered for a course before and you would like a Client ID and family PIN to be issued to you, click the Create New Account button. If you have registered for a course with the City of Surrey, you already have a Client ID and Family PIN. You can request this information from any of our front desk staff, or have it emailed to you using the Forgot my Client ID and Family PIN link on WebReg.
  2. I had Client ID and PINs for the PhoneReg system. Do I need new ones for WebReg?
    The Client ID and the Family PIN you used for TTR are the same as the ones used for WebReg. Remember to keep your family PIN confidential.
  3. I forgot my Client ID and/or Family PIN. What should I do now?
    If your email address is in our database, you can click on the "I forgot my Client ID and Family PIN" link under the "My Account" tab where you log into the system. Only the Main Contact's ID and Family PIN number will be e-mailed to you, as this is all that is required to access your family account. You can then select any family member to register from the drop-down list under "My Basket" tab. If you do not receive your access codes you should call the Surrey Parks, Recreation and Culture Call Centre during business hours at 604-501-5100.
  4. I do not live in Surrey, do I qualify for access codes?
    People living outside of Surrey are eligible to register via the WebReg.
  5. I signed into my account with a family member's Client ID instead of mine. What happens?
    It does not matter which Client ID you use to enter the system. These numbers are to ensure that you have the correct family account. The area you need to be aware of is when you "add" an activity to your basket, you must then select the correct family member to register. If you have signed in and registered using another family member's Client ID, the receipt and payment will still go through under the name of the Main Contact.

My Account

  1. I would like to add one or more family members to my account. How do I do this?
    If you are adding a family member and require a barcode, log-in to your account, select "My Account", then select "Add new Registrant."
  2. I would like to change my mailing or e-mail address. How can I do this?
    In order to change your mailing or e-mail address in the system, please log-in your account and select "My Account" from the toolbar.
  3. What e-mail address should my family provide for WebReg?
    Only the e-mail address of the Main Contact is logged into the system. This enables the account holder to control who has access to the family PIN with the "I Forgot My PIN & Barcode" function.
  4. What can I do if I am denied access to my Account?
    There are four reasons why may have been locked out of your account:
    • You entered 5 invalid logins to access your account (including trying to enter your PIN number in the Barcode area). Please contact the Call Centre at 604-501-5100 to unlock your account.
    • You ceased using WebReg for a period of a 10 minutes or longer. Please "refresh" the system and log back in.
    • You registered for a course, did not Go To Checkout to complete the payment process and then ceased using the system for a 10 minutes or longer. Please "refresh" and log back into the system. If you find that you still cannot re-register into the original course because it indicates the spot has been reserved, please contact the Call Centre at 604-501-5100 advising us of such, otherwise it may take up to 4 hours to clear on its own.
    • Your account may have been frozen. Please contact the Call Centre at 604-501-5100.

Registration

  1. If I do not know the course code, how do I search?
    To search, view and register for a course:
    • Go to www.surrey.ca/register
    • Enter the name of the program or facility you are looking for in the "Find facilities, parks and programs..." field. All of the activities being offered will be displayed with a brief description. Click on the activity title  for class listings, locations, etc.
    • If too many programs are offered, you can narrow down your search by using the "Refind Search Criteria" button.
  2. How do I register for a course?
    • ADD the desired course to your Cart.
    • Enter your Client Barcode and Family PIN.
    • For each registration select the family member you wish to register from the Client Selection drop box.
    • Once you have all the desired courses in your basket Go to Checkout button and make your payment.
  3. How can I tell if a course is available or if I have been Waitlisted?
    When searching for a course, before adding it to your basket, there will either be an ADD or WAITLIST button.
  4. How can I verify/see what courses my family members are currently registered in?
    To to My Card, select "My Account". Click on History for each family member or All Clients to see details of current registrations.
  5. How do I register a child/person from another family?
    If you are registering and paying for a child from another family, it is best if another account is created for this person. Please contact the Call Centre at 604-501-5100 or contact your preferred Surrey Parks, Recreation and Culture facility to have another account created.
  6. How will I know if a spot becomes available after I have waitlisted? As positions constantly change on waitlists, we cannot confirm your waitlist position due to transfers and cancellations. However, a confirmation will be mailed to you indicating the participant that has been waitlisted. If a spot should become available due to another person cancelling or transferring out of the class, you will receive a call from a Surrey customer service representative. At that time you can decide whether to take or decline the spot. If we leave a message for you on an answering machine, or with a person, you must return our call within 24 hours in order to request that spot.
  7. How can I find out my position on the Waitlist?
    We cannot confirm your present waitlist position via WebReg as positions constantly change due to transfers and cancellations. However, you may register in another class and on the chance your waitlisted course becomes available, you will be contacted to confirm if you wish to be transferred back to your original preference. No fees will be charged for doing this.
  8. What is the procedure for registering if a participant is the incorrect age?
    Unfortunately WebReg will not allow you to register if the participant does not meet the required age. Please contact the Call Centre at 604-501-5100 or your preferred Surrey Parks, Recreation and Culture facility to see if an exception can be made.
  9. How do I withdraw from a course?
    • Log-in using your Client ID and Family PIN.
    • Click the History button beside the appropriate family member (or select All Clients).
    • Make the desired withdrawals by clicking on the Withdraw button beside the applicable courses. (Note: this can only be done more than a week before the Start Date)
  10. How do I transfer to another course?
    • Search to ensure the course you wish to transfer to is available.
    • Withdraw from original course.
    • Enter new course code number and add it to your Cart.
    • Select client.
    • Select Go to Checkout.
    • Complete payment transaction (if new course fee is higher).
  11. How can I post date a payment and for which courses?
    Post dated payments are only accepted for select programs. Payments are due on the first of every month.
  12. How do I cancel a post dated payment for a registration?
    If you have submitted post dated payments for upcoming programs and have to cancel or modify your registration, please contact the Call Centre at 604-501-5100 or your preferred Surrey Parks, Recreation and Culture facility.