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Accessibility

The City of Surrey is committed providing accessible and inclusive services, programs and opportunities for all members of our community.

Adapted & Inclusive Recreation

Adapted Programs & Sports

Individuals with disabilities can participate in a variety of programs and sports throughout the city. The City of Surrey offers a variety of support including:

  • One-to-one staff support in spring break and summer day camps for children,
  • One-to-one skating and swimming lessons,
  • Adapted and inclusive programs for children, youth and adults, and
  • SPIRIT volunteer support.

Learn more about the adapted programs and sports in Surrey.

Fitness

Our facilities have accessible showers, changing rooms, washrooms and some facilities have adult change tables. Learn more about a facility's specific accessibility features on our recreation centres, arenas and indoor pools webpages.

Our fitness centres feature adaptive fitness equipment including:

  • Inclusive fitness kits (active hands, weight lifting hooks, loop resistance bands, ankle/wrist weights),
  • Arm bikes,
  • Rowing machines with an adapted seat attachment,
  • Dual Cable Cross machines,
  • Medicine balls with straps,
  • Raised stretching mats,
  • Recumbent elliptical machines, and
  • Equipment where the seat can be removed.

Aquatics

At Surrey's indoor pools, you'll find:

  • Aquatic wheelchairs,
  • Pool lifts,
  • Removable stairs,
  • Graduated entry,
  • Therapeutic temperature leisure pools, and
  • Grandview Heights Aquatics Centre, Guildford Recreation Centre and Surrey Sports and Leisure Complex have adult-sized change tables.

Beaches

Crescent Beach has a new beach wheelchair thanks to a donation from the Self-Advocates of Semiahmoo. The wheelchair is available free for loan from the lifeguard station in Sullivan Point Park. The wheelchair is available all summer between the hours of 11:00am and 7:00pm.

Sensory Friendly Spaces

Sensory Friendly Space logoIntroduced in 2018, our special events and family days now feature Sensory Friendly Spaces in partnership with the Canucks Autism Network.

Sensory friendly spaces are calm and quiet areas with activities and seating designed to be supportive for those with sensory sensitivities to recharge.

We are continuously expanding our number of sensory friendly spaces across the City, including at our recreation centres.

Surrey Libraries

All Surrey Libraries locations are wheelchair accessible, except the Port Kells Library. Assistive technology stations are available at Guildford Library and Surrey City Central Library.

Surrey Libraries offer a number of events and programs including Stories for Individuals with Developmental Disabilities, Audio Book Clubs and more!

Surrey City Centre Library also offers READ-Ability Services, which includes:

  • home delivery service for library books,
  • audiobooks, and
  • assistive technology workstations.

Learn more about the READ-Ability Services at Surrey Libraries.

Arts, Culture & History

Surrey Arts Centre

The Surrey Arts Centre recently received a Gold Certification from the Rick Hansen Foundation Accessibility Certification program and is proud to feature VocalEye performances, relaxed performances, wireless listening devices, accessible facilities and more!

Museum of Surrey

The Museum of Surrey is a free venue featuring interactive and ever-changing exhibits for the whole family. The TD Explore Zone was created with universal design in mind, making sure that exhibits can be accessed by children of all ages and abilities.

Additional features include a wheelchair for loan, seating throughout the space, braille and tactile signage, accessible parking and more.

Historic Stewart Farm

Surrey's Historic Stewart Farm has recently undergone renovations that have updated the washrooms, pathways and buildings to improve access for all. Washrooms have automatic access, with accessible stalls including handrails.

The trails around Historic Stewart Farms are packed gravel and the buildings are all accessible on the first floor. A ramp to access the main house can be found on the right-hand side of the building.

Special Events

Special events are an important part of the Surrey community and we strive to make them inclusive for all. Our opening ceremonies are translated into American Sign Language, with priority, accessible seating. Many events also have an accessible viewing deck, including Canada Day and Surrey's Fusion Festival.

Accessible washrooms are available on-site.

A sensory friendly space is available at each of our special events, including Surrey's Tree Lighting Festival, Party for the Planet, Surrey International Children's Festival, Surrey's Canada Day and Surrey's Fusion Festival.

Measuring Up Committee

The Measuring Up Committee is a resource to community and business groups who want to be more inclusive and accessible to Surrey. The committee promotes accessibility and inclusion for Surrey residents by offering accessibility and consulting services and providing a virtual hub of resources and support.

Accessibility Initiatives

Visual Stories & Videos

In partnership with the Canucks Autism Network, Surrey has created a series of visual stories to help community members feel comfortable attending a fitness centre and community events. We've also created an autism spectrum disorder awareness training video for staff.

Review our Sensory Friendly Space Visual Story at Grandview Heights Aquatic Centre.

Building Accessibility

The City of Surrey is the highest participating city with the RHFAC program and we have the most Accessibility Certified facilities of any City across Canada. As a City, we have also received the largest number of Accessibility Certified Gold ratings for four of our facilities: Surrey Arts Centre, Cloverdale Recreation Centre, Chuck Bailey Recreation Centre and Grandview Heights Aquatic Centre. Grandview Heights is the first and only aquatics facility in Canada to receive a gold rating.

Learn more about our RHF Accessibility Certified facilities on the RHFAC Registry.

Website Accessibility

The City of Surrey is striving to meet website accessibility guidelines. We're doing this to ensure a great experience for all our users. This includes accessibility considerations like:

  • providing alternative text for images,
  • editing content for Plain Language, and
  • offering Google Translate.

Learn more about website accessibility.

Inclusive Hiring & Volunteering

The City of Surrey is focused on attracting, hiring and promoting a diverse workforce that includes individuals with disabilities. We strive to interview and hire individuals with disabilities into existing positions within the city using a minimum of modifications.

Our Human Resources team works closely with disability employment agencies to ensure support throughout the hiring process and into employment. Volunteers who require additional support are welcome to volunteer and will be offered the support of a Spirit volunteer.

Park Audits & Accessibility

Surrey Parks staff are guided through audits of parks by a Universal Access Audit Manual and Checklist that helps staff gain a hands-on understanding of universal access and apply this knowledge to site development. We are currently in the process of auditing all our parks and playgrounds to share more information about the pathways, features and terrain with our residents.

Transportation & Walkability

Effective transportation planning is another City focus. Our busses have automated electronic and audible announcements, courtesy seating for persons with a disability and the aging population and features like ramps with the ability to lower, ensuring all transit users can disembark safely.

Transit stations feature tactile warning surfaces to indicate changes in the environment—ideal for someone who is blind or may use other kinds of assistive devices. We are continuing to work with our transit partners, city planners and contractors to ensure the highest level of accessibility in Surrey.

For more information about accessible communities, contact Tara Roberts, Support Services & Accessibility Manager at troberts@surrey.ca.