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A New Website for Surrey

Our Web and New Media team is working to improve the user experience of Surrey’s websites.

Since March 2018, we’ve been reaching out regularly to learn from our users. In that time, we've talked to over 1,400 people about how our site is organized, how easy it is to use, and what services are most helpful. Putting all this information together has helped us create a plan on how to best focus on our users’ priorities. A main area of that plan is building a new on newer technology that will get users directly to the information they need.

Some common themes we noticed from feedback so far include:

  • There is too much information
  • Information can be hard to find, even with Search
  • Speaking of Search, users prefer to use Search than navigate through the site
  • Registering for Recreation activities and finding program information can be difficult

Do you agree with the themes above? Is there anything you would like to see added to that list? Email to send us your feedback to incorporate into our plan for developing a new website.

Thank you for helping us make better for everyone.

Last updated: March 26, 2019