Skip navigation

COVID-19: Affected City Services

In light of the ongoing and rapidly evolving COVID-19 pandemic, Surrey City Hall is switching to appointment-only.

Our customer service team is happy to assist you over the phone or via email. We are providing in-person appointments if you need to speak to staff in person. We encourage you to reach out to get the information you need, while still practicing social distancing.

At this time, staff will only be available at City Hall. The office at the Surrey Operations Centre will be closed at this time. 

Many services that are done at City Hall are fully available online. See our full list of online services, or see below for appointment information.

Status: Available by Email

Permits will now be accepted by email

Building & Construction Household & Property

Email: permitapplication@surrey.ca
Phone: 604-591-4086 (Call Centre)
In-Person: By Appointment Only

Service Contacts

Status: Available Online, by Email and by Phone

Order or exchange a waste cart.

Household & Property

Email: rethinkwaste@surrey.ca

Phone: 604-590-7289

In-person: Not available 

Service Contacts

Status: Suspended

Recruitment is postponed until further notice

City Government

Email: humanresources@surrey.ca

Phone: Not available

In-person: Not available 

Service Contacts

Status: Suspended

Summer Recreation Programs for July and August will be modified.

Parks & Recreation Activities

Email: parksrecculture@surrey.ca

Phone: 604-501-5100

In-person: Not available 

Service Contacts

Status: Available Online and by Phone

Book your next Large Item Pickup online

Household & Property

Email: rethinkwaste@surrey.ca

Phone: 604-590-7289

In-person: Not available 

Service Contacts

Status: Contact Us

Contact us to obtain a new dog licence

Household & Property Animals

Email: doglicensing@surrey.ca
Phone: 604-592-2601 
In-Person: By Appointment Only

Service Contacts

Status: Available Online

Inspections can be booked online

Building & Construction

Online: Electrical Portal 
Email: e.inspections@surrey.ca
Phone: 604-591-4240 (press 1) to book; 604-591-4650 (call for schedule after 9:30am on day of inspection)
In-Person: By Appointment Only

Service Contacts

Status: Available Online

Permit applications are accepted online

Building & Construction

Online: Electrical Portal
Email: electricalpermitamendments@surrey.ca
Phone: 604-591-4240
In-Person: By Appointment Only

Service Contacts

Status: Available Online

Inspections can be booked online

Building & Construction

Online: Online Booking
Phone: 604-591-4231
In-Person: By Appointment Only

Service Contacts

Status: By Appointment Only

Contact us to schedule a time to meet the animals

Animals

Email: animalinfo@surrey.ca
Phone: 604-574-6622
In-Person: By Appointment Only

Service Contacts

Status: Available by Phone

Request a refund or credit for recreation passes or programs.

Parks, Recreation and Culture

Email: Not available

Phone: 604-501-5100

In-person: Not available 

Service Contacts

Status: Suspended

Surrey Arts Centre is currently closed.

Activities

Email: surreycivictheatres@surrey.ca 

Phone: 604-501-5566

In-person: Not available 

Service Contacts

Status: Available Online

Request a plumbing inspection online

Building & Construction

Online: Plumbing Portal
Email: plumbing@surrey.ca
In-person: By Appointment Only 

Service Contacts

Status: Available Online

Apply for a plumbing permit online

Building & Construction

Online: Plumbing Portal
Email: plumbing@surrey.ca
In-person: By Appointment Only 

Service Contacts

Status: Available Online, by Email and by Phone

Apply for a Home Owner Grant.

Household & Property

Email: propertytaxesandutilities@surrey.ca

Phone: 604-591-4181

In-person: Not available 

Service Contacts

Status: Available Online

See which properties are paying for a secondary suite

Household & Property

Online: Online Secondary Suite Inquiry  
Email: propertytaxesandutilities@surrey.ca
Phone: 604-591-4181 
In-Person: By Appointment Only

Service Contacts

Status: Available Online and by Email

Send your comments and questions to a Parks, Recreation and Culture contact.

Parks & Recreation

Email*: parksrecculture@surrey.ca

Phone: 604-501-5566

In-person: By Appointment Only. *Comments and questions may be submitted via email. 

 

Service Contacts

Status: Available Online

See options for remotely paying property tax and utility bills

Household & Property

Online: MyProperty Account
Email: propertytaxesandutilities@surrey.ca
Phone: 604-591-4181
In-Person: By Appointment Only
*A Drop Off Box at City Hall is available at P1 

Service Contacts

Status: Available Online

View and print property information reports

Household & Property

Online: Property Information Portal
Email: propertytaxesandutilities@surrey.ca
Phone: 604-591-4181  
In-Person: By Appointment Only

Service Contacts

Status: Available Online and by Email

Access the Erosion Sediment Control Supervisor Portal.

Building & Construction

Email: escbylaw@surrey.ca

Phone: Not available

In-person: Not available 

Service Contacts

Status: Available Online

Check your property tax balance and Home Owner Grant status

Household & Property

Online: MyProperty Account
Email: propertytaxesandutilities@surrey.ca
Phone: 604-591-4181
In-Person: By Appointment Only

Service Contacts

Status: Available Online

Pay or dispute your parking ticket

Household & Property

Online: Online Payments & Disputes   
Email: parking.appeals@surrey.ca
Phone: 604-591-4178
In-Person: By Appointment Only

Service Contacts

Status: Available Online

Apply for a new licence or update an existing one

Business

Online: Online Business Licensing Application
Email: businesslicensing@surrey.ca
Phone: 604-591-4370
In-Person: By Appointment Only

Service Contacts

Status: Available Online, by Email and by Phone

Report your missed waste collection.

Household & Property

Email: rethinkwaste@surrey.ca

Phone: 604-590-7289

In-person: Not available 

Service Contacts

Status: Available by Phone

Report a violation to the City Bylaw office.

City Government

Email: Not available

Phone: 604-591-4370

In-person: Not available 

Service Contacts

Status: Available Online

Renew your dog's licence online

Animals

Online: Online Dog Licence Renewals & Changes
Email: doglicensing@surrey.ca
Phone: 604-592-2601
In-Person: By Appointment Only

Service Contacts

Status: Available Online

Register your hens online

Household & Property Animals

Online: Backyard Chicken Registration Form
Email: backyardhens@surrey.ca
Phone: 604-591-4370
In-Person: By Appointment Only

Service Contacts

Status: Available Online

Make a donation online

Animals

Online: Donate Online
Email: animalinfo@surrey.ca
Phone: 604-574-6622
In-Person: Not Available

Service Contacts

Status: Available Online

Submit a request online

Household & Property

Online: Footage Request Form
Email: traffic@surrey.ca
In-Person: By Appointment Only

Service Contacts

Status: Available by Phone or Email

Contact us to book an inspection

Building & Construction Household & Property

Email: TreeInspection@surrey.ca 
Phone: 604-591-4675
In-Person: By Appointment Only

Service Contacts

Status: By Appointment Only

Contact us regarding your form submission

Building & Construction

Email: engineering@surrey.ca 
​Phone: 604-591-4340, option 5 (just for info)
In-Person: By Appointment Only

Service Contacts

Status: Available Online

See estimated building fees with this online calculator

Building & Construction

Online: Building Permit Fees Estimator
Email:
Phone: 
604-591-4086 (Call Centre)
In-Person: By Appointment Only

Service Contacts

Status: Available Online

Look up drawings online

Building & Construction

Online: Engineering Drawings Search
Email: GIS@surrey.ca
Phone:
In-Person: By Appointment Only

Service Contacts

Status: Available Online

Create a property report online

Building & Construction Household & Property

Online: Property Report Tool
Email: GIS@surrey.ca
In-Person: By Appointment Only

Service Contacts

Status: Available Online

Look up the status of a development

Building & Construction

Online: Development & Building Inquiry
Phone: 604-591-4086 (Call Centre)
In-Person: By Appointment Only

Service Contacts

Status: Available Online

Complete a records search online

Building & Construction

Online: Building Records Search
Email: BuildingFileRegistry@surrey.ca 
Phone: 604-591-4369
In-Person: By Appointment Only

Service Contacts

Status: Available by Phone or Email

Contact us to arrange a submission

Building & Construction

Email: engtmps@surrey.ca
Phone: 604-591-4340, option 5 (just for info)
In-Person: By Appointment Only

Service Contacts

Traffic Obstruction Permits

Status: Available by Phone or Email

Contact us to arrange an application

Building & Construction

Email: engtmps@surrey.ca
Phone: 604-591-4340, option 5 (just for info)
In-Person: By Appointment Only

Service Contacts

Status: Available Online

Request a road closure after you receive a permit

Building & Construction

Online: Online Road Booking
Email: roadbooking@surrey.ca
In-Person: By Appointment Only

Service Contacts

Status: Available by Phone or Email

Contact us to make a request

Building & Construction

Email: boulevardinspectionrequest@surrey.ca
Phone: 604-591-4340, option 5 (just for info)
In-Person: By Appointment Only

Service Contacts

Related Content

Online Services

Access your MySurrey Account to do all your City of Surrey online transactions in one place.

Online Programs

Access these online programs and events to stay connected to friends and family while staying home.