See how the Public Engagement Strategy will provide a vision for community engagement in Surrey

Public Engagement Strategy

The Public Engagement Strategy will provide a vision for what community engagement looks like in the City. This vision will be based on the shared values, desires and needs of staff, stakeholders and the public. Once completed the strategy will provide a easy-to-use framework to plan, design, deliver and evaluate engagement initiatives and a user-friendly toolkit of engagement techniques.

Purpose of the Strategy

As the City grows, so has the need to engage with residents, gather input and seek direction on projects and processes affecting them. One of the current challenges to advancing engagement across the City is the lack of a city-wide approach and standards for conducting engagement. To address this, in 2019 the City launched a Public Engagement Task Force. The intent of the Task Force is to refine and enhance how the City engages with the public.

One of the key deliverables of the Task Force is to develop a city-wide public engagement strategy. The strategy is being developed by a consulting firm and will be informed by input from staff, the public and best practices elsewhere. External engagement will focus on assessing existing practices and engaging with residents and community groups the City hears from less in typical engagement efforts.

Process and Timeline

The Task Force launched in early 2019 and will conclude in July 2020.

Since the launch the consulting firm has:

  • Undertaken research looking at best practices in engagement locally and globally,
  • Explored the challenges and opportunities with current engagement processes,
  • Started to reach out and develop relationships with community members/groups that represent the seldom heard, and
  • Gathered feedback from the public attending city-led engagement events.