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Integrated Customer E-Services Software




Title: Integrated Customer E-Services Software


Request for Proposals

Project Objectives:
The City requires professional consulting services to support and manage the customization of e-services across multiple platforms.

Project Scope and Effort:
To design and implement an integrated customer e-services solution, Proponents will offer expertise and capabilities to provide the following services:

  • Market Research Services
  • Research Panel Professional Support
  • Marketing Intelligence Program
  • Voice of the Customer Program
  • Customer Relationship Management Program
  • E-Newsletters Services
  • Permission-based E-mail Marketing Program
  • Electronic Forms Support
  • CASL and FOIPPA Compliance

RFP document for download: 
Integrated Customer E-Services Software (.pdf)
Schedule C - Form of Proposal (.doc)

When:  July 22, 2015
Where:  Surrey City Hall
Meeting Room 2E 20.08 - Community Room B
Time:  3:00 pm (local time)

If the City determines that an amendment is required to this RFP, the City Representative will issue a written addendum by posting it on the BC Bid Website at (the “BC Bid Website”) and the City Website at (the “City Website”) that will form part of this RFP. It is the responsibility of Proponents to check the BC Bid Website and the City Website for addenda. The only way this RFP may be added to, or amended in any way, is by a formal written addendum. No other communication, whether written or oral, from any person will affect or modify the terms of this RFP or may be relied upon by any Proponent. By delivery of a Proposal, Proponent is deemed to have received, accepted and understood the entire RFP, including any and all addenda.

All inquiries related to this RFP should be directed in writing to the person named below.

Closing Date:

July 30, 2015 - 3:00 p.m. local time


Richard Oppelt
Purchasing Manager
Finance & Technology Department
Tel: (604) 590-7274

Status: Submissions under review.
Awarded to:













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