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Collection Agency Services




Title: Collection Agency Services


Request for Proposals

The City uses collection agency Services as an additional resource in the collection of unpaid debt and other delinquent sundry accounts receivable accounts. Debts may be listed with a collection agency after the City has exhausted all avenues of collection available to them.

Scope of Services
The City is seeking a Contractor that will deliver experienced professional Services to meet the needs of City departments including but not limited to the collection of the following unpaid items:

(a) Parking fees and fines;
(b) By law violations;
(c) Library fines and other charges;
(d) Municipal Ticket Information infraction; and
(e) Dog licenses.

The Contractor shall be responsible for the following:

(a) Locating the debtor;
(b) Collection of all outstanding accounts placed by the City department;
(c) Collecting the full amount of debt plus accrued interest, if applicable (i.e. the Contractor cannot negotiate a different amount with the debtor unless approved by the City);
(d) All collection costs (e.g. credit checks, Ministry of Transportation searched); and,
(e) Complying with all government regulations including the Business Practices and Consumer Protection Act.

RFP documents for download: 
Collection Agency Services (.pdf)
Schedule C - Form of Proposal (.doc)

Addendum No. 1 (.pdf)
Issue Date:  September 15, 2015

Addendum No. 2 (.pdf)
Issue Date:  September 25, 2015

If the City determines that an amendment is required to this RFP, the City Representative will issue a written addendum by posting it on the BC Bid Website at (the “BC Bid Website”) and the City Website at (the “City Website”) that will form part of this RFP. It is the responsibility of Proponents to check the BC Bid Website and the City Website for addenda. The only way this RFP may be added to, or amended in any way, is by a formal written addendum. No other communication, whether written or oral, from any person will affect or modify the terms of this RFP or may be relied upon by any Proponent. By delivery of a Proposal, Proponent is deemed to have received, accepted and understood the entire RFP, including any and all addenda.

All inquiries related to this RFP should be directed in writing to the person named below.

Closing Date:

September 30, 2015 - 3:00 p.m., local time


Richard Oppelt
Purchasing Manager
Finance & Technology Department
Tel: (604) 590-7274

Status: Awarded
Awarded to: CBV Collection Services Ltd.

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