No Award

Closing Date

May 31, 2019 - 3:00 p.m. (local time)

Revised September 24, 2020


Richard Oppelt
Purchasing Manager
Finance Department
Tel: (604) 590-7274

Request for Proposals
The City of Surrey is requesting proposals for a solution to schedule its workforce. The City plans to select a Labour Scheduling solution with the capability to service the entire organization of approximately 4,000 union and non-union employees that serve the community 24 hours per day, 7 days a week. The scope for this RFP covers two phases, the first phase ("Phase 1") is for the initial implementation with Surrey Libraries only, with 9 locations and up to 500 employees across the City. The second phase ("Phase 2") is for the remainder of the City. Proposals should include all components and pricing required to provide a comprehensive solution for each phase.

The requirements below are categorized according to the key areas the City will focus on around Labour Scheduling:
A. Accessibility
B. Qualification Management
C. Leave, Absence & Availability Management
D. Tools and Processes
E. Demand Management and Forecasting

When: Thursday, April 11, 2019
Where: City Hall – 13450 104th Avenue, Surrey, BC, V3T 1V8, Canada
Room: 2E 20.08 Community Room B
Time: 10:00 a.m.

RFP document for download: 
Labour Scheduling Software System (.pdf)
Schedule C - Form of Proposal (.doc)

Addendum No 1 (.pdf)
Issue date: April 8, 2019

Addendum No. 2 (.pdf)
Issue Date:  May 14, 2019

If the City determines that an amendment is required to this RFP, the City Representative will issue a written addendum by posting it on the BC Bid Website at and the City Website at that will form part of this RFP. It is the responsibility of Proponents to check the BC Bid Website and the City Website for addenda. The only way this RFP may be added to, or amended in any way, is by a formal written addendum. No other communication, whether written or oral, from any person will affect or modify the terms of this RFP or may be relied upon by any Proponent. By delivery of a Proposal, Proponent is deemed to have received, accepted and understood the entire RFP, including any and all addenda.

All inquiries related to this RFP should be directed in writing to the person named below.