Neptune Security Services Inc.

Closing Date

May 10, 2019 - 3:00 p.m. (local time)

Revised October 28, 2020


Richard Oppelt
Purchasing Manager
Finance Department
Tel: (604) 590-7274

Request for Proposals

The Contractor is to provide unarmed uniformed licensed security guard services, including emergency mobile alarm response and Supervisor support. This RFP is to support the established corporate security programs at the civic facilities listed in 1.4. The requested Services will be required to cover the front desk duties, security operations centre, facility patrols, access card and identification management and provide oversight for public offices.

There are multiple entrances and a high flow of traffic at each civic facility. Access control and customer service are the primary duties of the security guard during publicly accessible hours as indicated for each civic facility. The security guards are responsible for maintaining security databases, monitoring surveillance cameras at various facilities (as necessary) and ensuring the ongoing protection of personnel and building assets through frequent patrols (interior and exterior) as well as following prescribed escalation procedures. These Services provide support to multiple internal departments to ensure the various civic facilities continues to operate in a safe and secure manner.

RFP document for download: 
Licensed Security Guard Services and Related Services – Various Civic Centre Sites (.pdf)
Schedule C - Form of Proposal (.doc)

Addendum No 1 (.pdf)

Issue date: May 3, 2019

If the City determines that an amendment is required to this RFP, the City Representative will issue a written addendum by posting it on the BC Bid Website at and the City Website at that will form part of this RFP. It is the responsibility of Proponents to check the BC Bid Website and the City Website for addenda. The only way this RFP may be added to, or amended in any way, is by a formal written addendum. No other communication, whether written or oral, from any person will affect or modify the terms of this RFP or may be relied upon by any Proponent. By delivery of a Proposal, Proponent is deemed to have received, accepted and understood the entire RFP, including any and all addenda.

All inquiries related to this RFP should be directed in writing to the person named above.