LoginRadius, Inc.

LoginRadius, Inc.

Closing Date

October 25, 2016 - 3:00 p.m. local time

Revised October 8, 2020


Richard Oppelt
Purchasing Manager
Finance & Technology Department
Tel: (604) 590-7274

Request for Proposals


My Surrey Portal provides a single point of entry to all of the City’s online services.  The chosen customer identity and access management (CIAM) solution will allow our customers to access these services using one login account.  It is envisioned that the chosen solution will support our customers on both web and mobile channels, with an eye towards future integration providing unified access across all channels including in-person and call centre.

The My Surrey Portal is a single page application with a microservices middle tier to backend databases. The application is developed using a continuous integration/continuous delivery pipeline in a Docker-enabled environment.  Note that the successful CIAM solution will facilitate identity integration (via pass-thru or impersonation) to these custom-built back-end services or enterprise, vendor-supplied web applications that are on-premise or in the cloud.

Technical requirements have been left unrestricted to accommodate a broad range of potential solutions; however, preference may be given to the following features:

  1. A single management platform, or a limited number of management platforms that has a similar look and feel; and/or
  2. A management platform that allows for remote management.

The City is interested in all deployment options, including cloud, hybrid, on premise, and managed services.  Please specify any/all the deployments you are able to support.


An information meeting will be hosted by the City Representative to discuss the City’s requirements under this RFP (the “Information Meeting”).  While attendance is at the discretion of Proponents, Proponents who do not attend will be deemed to have attended the Information Meeting and to have received all of the information given at the Information Meeting.  At the time of issuance of this RFP a meeting has been scheduled for:

Time: 1:00pm, local time

Date: October 5, 2016

Location: Surrey City Hall, 13450 – 104 Avenue, Surrey, B.C., Canada  V3T 1V8,  Room #:  2E 30.08 – Community Room A

RFP document for download: 
My Surrey Portal Identity Management Software (.pdf)
Schedule B - Attachment 1 On-Premise Implementation (.pdf)
Schedule B - Attachment 2 Software-as-a-Software Implementation (.pdf)

Schedule C - Form of Proposal (.doc)
Schedule C-3-1 Technical Requirements Response Matrix (.xls)
Schedule C-3-2 Cloud Security Risk Assessment Questionnaire (.doc)
Schedule C-3-3 On-Premise Solution Security Requirements Questionnaire (.xls)
Schedule C-5-1 On-Premise (.xls)
Schedule C-5-2 Software-as-a-Software (.xls)

Addendum No. 1 (.pdf)
Issue Date: October 3, 2016

Addendum No. 2 (.pdf)
Issue Date: October 4, 2016

Addendum No. 3 (.pdf)
Issue Date: October 12, 2016

Addendum No. 4 (.pdf)
Issue Date: October 17, 2016

Addendum No. 5 (.pdf)
Issue Date: October 19, 2016

If the City determines that an amendment is required to this RFP, the City Representative will issue a written addendum by posting it on the BC Bid Website at (the “BC Bid Website”) and the City Website at (the “City Website”) that will form part of this RFP. It is the responsibility of Proponents to check the BC Bid Website and the City Website for addenda. The only way this RFP may be added to, or amended in any way, is by a formal written addendum. No other communication, whether written or oral, from any person will affect or modify the terms of this RFP or may be relied upon by any Proponent. By delivery of a Proposal, Proponent is deemed to have received, accepted and understood the entire RFP, including any and all addenda.

All inquiries related to this RFP should be directed in writing to the person named below.