Water Meter Reading Services

Request for Proposals 

Purpose
The purpose of this request for proposals (“RFP”) is to select a service provider (or service providers) to perform the services (“Services”) described in Schedule A.

SCOPE OF SERVICES

Contractor is expected to provide the following requirements for the performance of the Services:

(a) In particular, scheduled meter reads, are to be completed and submitted to the City of Surrey (the “City”) by the Last Reading File Received from Contractor date and time in accordance with each billing period stated in Schedule A-5 – Time Schedule. The Contractor shall monitor the progress of the Services relative to the Time Schedule. The Contractor will comply with this Time Schedule in order to meet the City’s billing cycle;

(b) Each meter reading usually consists of accessing the meter in the existing ground vault [pit chamber], a wall-mounted unit, or using a radio read device, determining the proper reading reflecting actual consumption, and ensuring the read information is captured into a Contractor supplied electronic meter reading device(s);

(c) In addition to meter reads, when maintenance, safety or service issues are observed or encountered by the Contractor, such as broken touch pad, broken/obscured register glass, water leaks, etc., a communication code (Refer to Schedule A-2 – Trouble/Skip Codes) and detailed reader comment should be entered and transmitted to the City as part of the reading file;

Addenda

If the City determines that an amendment is required to this RFP, the City Representative will issue a written addendum by posting it on the BC Bid Website at www.bcbid.gov.bc.ca and the City of Surrey Website at www.surrey.ca (collectively, the “Websites”) that will form part of this RFP. It is the responsibility of Proponents to check the BC Bid Website and the City Website for addenda. The only way this RFP may be added to, or amended in any way, is by a formal written addendum. No other communication, whether written or oral, from any person will affect or modify the terms of this RFP or may be relied upon by any Proponent. By delivery of a Proposal, Proponent is deemed to have received, accepted and understood the entire RFP including, any and all addenda.

All inquiries related to this Request for Proposal ("RFP") should be directed in writing to the contact person named above.