Skip navigation

2018 Report to Citizens

Surrey City Buildings

Message from the Mayor

In my time as your mayor and 3-term councillor, I have had the privilege to be part of the tremendous transformation of Surrey. Our city centre has become a destination for multi-national companies, higher education and tourism. With no new mass transit infrastructure in Surrey for more than 20 years, we are now poised to begin construction on the first phase of Surrey Light Rail that will connect Newton with city centre and Guildford. New Sport and Ice Complexes are under construction in North Surrey and Cloverdale, a new community centre is underway for the growing Clayton neighbourhood and a new athletic park along with a new Sport and Ice Complex is in the works for Grandview Heights in South Surrey.

As Surrey continues to rise in stature, the importance of protecting our environment is equally paramount. This past spring, we opened North America's first closed-loop waste-to-energy system with the Biofuel Facility located in Port Kells. This landmark development not only minimizes our waste going to landfills, but it also completely eliminates the City's corporate carbon footprint of 17,000 tonnes per year. When you factor in that we planted over 16,000 trees on streets, parks and public places and acquired $15.5 million worth of new parkland we are balancing growth while protecting our environment.

The Report to Citizens, which I respectfully submit to you, is a snapshot of the progress over the last 12 months we continue to make. There is no question that Surrey's success is a result of our collective efforts. The pride that each of you takes in our city is a major contribution to our success and why Surrey continues to thrive and grow.

As we start a new chapter I wish to thank all those I've worked alongside, especially to retiring Councillors Judy Villeneuve and Mary Martin who did a tremendous job in taking action towards all the very best they wanted to see in our community.

It has been an honour and a privilege to serve as your Mayor.


Linda Hepner's signature
Linda Hepner, Mayor

Surrey City Council

Councillor Tom Gill, Councillor Bruce Hayne, Councillor Vera LeFranc, Councillor Mary Martin


Councillor Mike Starchuk, Councillor Barbara Steele, Councillor Judy Villeneuve, Councillor Dave Woods

City's carbon footprint eliminated with the completion of Biofuel Facility

$346.5 million committed infrastructure investment (roads, parks, and facilities)

16,000 trees planted on streets, parks and public places. $15.5 million worth of newly acquired parkland.

City Highlights

Parks, Rec & Culture (PRC) Major Capital Investments

  • $52M North Surrey Sport & Ice Complex completes Fall 2019
  • $45M Cloverdale Sport & Ice Complex completes Summer 2020
  • $44.5M Clayton Community Centre completes Summer 2020

$4.2 Billion historic joint investment in transit funding. Premier Horgan, Prime Minister Trudeau, Mayor Hepner, Mayor Robertson (right to left)

Quick Facts    

The City had 3.9 million visits to recreation facilities.

Did you know Did you know?

12,033 volunteers contributed over 112,000 volunteer hours to community programs including Parks, Recreation & Culture, Fire Services, RCMP, and Public Safety.

Community Safety

  • In its first year of operation, over 250 camera locations were voluntarily registered to Project IRIS to assist RCMP by utilizing evidence captured from private camera footage.
  • The Mustang Justice Program, led by L.A. Matheson teacher Annie Ohana, was the recipient of the Mayor's Award for Fostering Civic Responsibility. $10,000 was awarded to assist the program with empowering youth to better themselves and their communities.
  • The Surrey Fire Service are checking residential smoke alarms and installing them for free when they are found not to be working. On average the City completes 1,200 checks each month. In the first half of 2018, the Surrey Fire Service installed over 450 smoke alarms.
  • In the eight weeks since the RCMP Gang Enforcement team's expansion, officers have completed over 350 street checks which included over 950 people and 280 vehicles believed to be associated to gang and criminal activity. As a result, 156 violation tickets have been issued, 43 charges have been laid, and 7 vehicles have been seized along with vast amounts of intelligence gathered on multiple individuals.

$10,000 awarded to recipients of the Mayor's Award for Fostering Civic Responsibility

Where Your Tax Dollars Go

Collected by your local Surrey government:

Police Services 20.61%, Roads and Drainage 10.99%, Parks Recreation and Culture 8.69%, Fire Services 8.30%, Solid Waste 4.69%, Corporate Services and other 4.10%, Library Services 2.45%

Collected for Other Authorities:

TransLink 6.42%, Schools 31.80%, Other 1.95%

Lowest Municipal Taxes Per Person in the Region

Surrey has the lowest municipal taxes per person in the region at $591. West Vancouver has the highest at $1,600.

Environment & Sustainability

  • Surrey Biofuel Facility Grand OpeningThe City received a $500,000 sponsorship in support of the TD Explore Zone at Museum of Surrey, a children's exhibition that uses fun, immersive and interactive activities and displays to tell the story of sustainable and responsible stewardship of our environment and communities.
  • The City hosted four "Pop Up Junk Drop Events" this summer. Residents dropped off 1,000 tonnes of waste at no cost, keeping our streets and properties clean. Where possible, items were sorted for re-use and recycling, ensuring maximum diversion from landfills.
  • LRT ridership projections are pegged at 42,000 to 46,000 per day upon opening in 2024, that's thousands of cars off roads helping to reduce traffic congestion and keep Surrey moving.
  • The City developed a Coastal Flood Adaptation Strategy (CFAS) to help our coastal communities become more resilient by directly engaging with residents on how to adjust to rising sea levels that cover over 20% of our city.

Quick Facts    

The planned LRT for Surrey will put 195,000 more people within walking distance of rapid transit.

Did you know Did you know?

Installed 8 Electric Vehicle charging units bringing the entire city's total inventory to 43.

Culture & Community

  • Hosted six free festivals, welcoming over 550,000 people across Party for the Planet, Surrey International Children's Festival, Surrey Canada Day, Surrey Fusion Festival, Pie in the Plaza and the Surrey Tree Lighting Festival.
  • The Surrey Filming Office continues to welcome large productions to our community, adding 5,000 jobs in the film industry, and generating nearly $90 million in the local economy. Recent titles include Deadpool 2, Lost in Space, Chilling Adventures of Sabrina, Skyscraper, The Good Doctor, Riverdale, and  Supernatural.
  • $16M Museum of Surrey expansion opens September 29, 2018. A community driven cultural facility with ever-changing exhibitions, programs and special events that reflect the innovation and creativity of Surrey residents.
  • Surrey is the highest participating city in the Rick Hansen Foundation (RHF) Accessibility Certification Program and the Surrey Arts Centre was the first municipal facility to receive the RHF Certified Gold designation for accessibility.
  • With $500,000 awarded annually, the Cultural Grant program continues to grow. This year, a record 96 organizations received funding through the Program.

Dwayne "The Rock" Johnson filming Skyscraper in Surrey

Museum of Surrey Rendering

Quick Facts    

Over 15,000 children registered for the Surrey Libraries' Summer Reading Club - the largest enrollment in BC.

Did you know Did you know?

Over 2.4 million people visit Surrey Libraries annually and nearly 4 million books and materials are borrowed.

Over 165,000 youth participate in library programs annually.

Transportation & Engineering

  • $4.2 billion historic investment in transit for the cities of Surrey and Vancouver in partnership with the Federal and Provincial government secures funding for Light Rail Transit along the Surrey-Newton-Guildford line connecting the city's 3 largest Town Centres.
  • Surrey's battle with winter weather has improved with expansion of the region's largest Road Weather Information System, including 5 new weather stations, ensuring Surrey has the safest roads for snow and ice control in BC.
  • The Traffic Management Centre currently has 430 traffic cameras with another 20 more being installed at traffic and pedestrian signals.
  • A 5-year Congestion Relief Strategy has been approved to improve traffic flow and increase trip reliability and predictability by delivering vehicle capacity improvements and enabling more trips to be made by walking, cycling and transit.

Surrey LRT Rendering


Did you know Did you know?

What will Surrey have in common with Barcelona, Nice, Portland, Dublin, Rio and over a dozen other cities in Canada... they all have an LRT system.

Did you know Did you know?

Surrey has 852 parks with 46 new parks planned as part of the Parks, Recreation & Culture 10-Year Strategic Plan.

Parks & Recreation

  • Olympian Hayley Wickenheiser to host WickFest, female hockey festival in SurreyThe City hosted over 166 sport tournaments across the City, including 5 international, 6 national and 17 Provincial events.
  • $5.8M jointly funded by the City of Surrey in partnership with the Federal Government and Surrey United Soccer Club, completed a new turf soccer field at the Cloverdale Athletic Park and replaced an existing field. This was the first phase of a larger initiative to increase the capacity of the sport complex.
  • $4.15M invested in South Surrey Athletic Park with the creation of a new waterpark, playground, picnic area, turf replacement, rugby fieldhouse and new bleacher roof all to be completed in 2019.
  • $141.5M in PRC major capital investments enhancing North Surrey and Cloverdale's Sport & Ice Complexes and the creation of a new Clayton Community Centre.
  • The City's sport tourism program was successful in becoming the 2019 host city for WickFest - a female hockey festival put on by former Canadian women's ice hockey player and Olympian Hayley Wickenheiser which will have a large economic impact.

Community Wellness & Engagement

  • New this year, the City presented the Surrey Social Innovation Awards recognizing achievements committed to building a better Surrey through community engagement and innovation.
  • In 2017, the Seniors Connector Program, which is delivered by volunteers who contributed 156 hours of their time, has connected with 1,125 people.
  • Use of technology and new software enabled the City to proactively map and reach out to nearly 775 homes and 600 businesses in Bridgeview that were potentially subject to the Fraser River flooding.
  • The City in collaboration with the Province commissioned temporary housing to help house homeless individuals on 135A Street. In June 2018, the City moved over 210 homeless individuals living on 135A Street into 160 transitional accommodation units and additional shelter spots where they will receive 24/7 support. This interim solution will be augmented by 250 more long-term supportive housing.

135A Street Before Move

135A Street After Move

Quick Facts    

15,933 low-income children and families were supported through the City's Leisure Access Program for recreation activities.

Quick Facts    

2,642 new businesses opened in Surrey.

Business & Innovation

  • The City of Surrey is a finalist in the $50 Million Federal Smart Cities ChallengeSurrey and Vancouver are finalists in the $50 Million Federal Smart Cities Challenge. The statement jointly submitted by the two cities identifies two collision-free corridors that will be equipped with smart mobility solutions related to autonomous shuttles, smart mobility infrastructure, advanced data analytics, and enhanced user experience.
  • A partnership with the City of Surrey, KPU and SFU Surrey City Lab is underway. This new post-secondary program will deliver an education model in real world issues affecting our city.
  • As of May 31, 2018, our city attracted $577,248,587 in building permit value investments generating thousands of jobs. Recent grand openings and new additions include:
    • 3 Civic Plaza - the tallest tower in Surrey offering a restaurant, cafe, hotel, and Kwantlen Polytechnic University campus
    • Walmart Canada - will invest $175M in a 300,000 square foot grocery distribution centre
    • Fasken Law Firm - Renowned international law firm
    • DSV Solutions - International Logistics company
    • Flexasoft and Wallero - two Seattle based tech companies contracted by major tech giants like Amazon and Microsoft
    • Loblaws - opened a 422,000 square foot refrigerated food distribution centre
    • Starline Windows - Canada's largest window manufacturer, opened four spaces totalling 450,000 square feet
    • G-PAK - manufacturer of compostable Keurig-compatible single-serve coffee pods will invest $2.5M granted from Western Economic Diversification Canada for a new facility in Surrey

Awards & Accolades Received

  • Planning Institute of British Columbia's Gold Award: 10-year Parks, Rec. & Culture Strategic Plan
  • 2018 Impact Award: Sustainability Dashboard
  • 2018 CAMA Environment Award: Biofuel Facility
  • Envision Platinum Award: Biofuel Facility
  • Best Public Festival: Fusion Festival
  • 2018 "Biggest Leap Forward" Award: Cycling Network Improvements
  • Safety and Health Team Award
  • Heritage BC Award: Legacy book, Surrey: A City of Stories.
  • Arnold Silzer Award for Community Policing Initiative: a joint project by Public Safety & RCMP
  • Gold AVA Digital Award
  • GFOA Canadian Award for Financial Reporting
  • BC Top Employer 2018
  • Top Employer for Young People 2018

Download the PDF 2018 Report to Citizens

Comments or feedback on this year's Report to Citizens? Please email us at