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Coronavirus (COVID-19)

Surrey's Response to COVID-19

Last updated: June 5, 2020 at 11:45 am

As the province begins its Restart Plan, we are working to evaluate what this means to the City of Surrey. Our goal is to ensure the greatest possible protection for citizens’ and employees’ individual health and the stability and economic well-being of businesses and the community during and after the COVID-19 pandemic.

  • City of Surrey Recreation Centres, Ice Arenas, Culture Facilities, Surrey Nature Centre, Community Rooms, Pools and Libraries remain closed until further notice. At this time, we do not have a date for reopening.
  • City parks, playgrounds, skateparks, athletic fields (and sports courts, effective June 8) are open for casual use. Keep your groups small (around 2 to 6 people) when you’re out with people from outside your household, and always make sure to keep a physical distance of 2 metres (6 feet).
  • City Hall continues to be by appointment only. We encourage you to use the City’s online services
  • All City events and programs through to the end of June are cancelled. However, several programs and events are offered online, through www.surrey.ca/onlineprograms
  • As of May 11, we have resumed collection of excess materials.
  • As of May 19, we have resumed our Large Item Pickup Program.
  • As of May 22, we have updated our 10-Point Action Plan to the COVID-19 Pandemic
  • On May 25, Council approved the Parking to Patios and Sidewalk Queuing Space initiatives to permit the use of temporary outdoor areas to support local businesses.
  • On June 1, City playgrounds and skateparks re-opened.
  • On June 4, Darts Hill Garden Park re-opened. 
  • Effective June 8, City sports courts for team sports such as basketball, lacrosse, volleyball, and ball hockey will be re-opened for casual use only.

What's Next?

We’re taking a phased approach that will see programs, services and facilities start to reopen once we are clear that:

  • we can protect the health, safety and wellbeing of our staff and residents;
  • the public demand is there; and
  • we’ve determined the fiscal implications of any change.

Read more COVID-19 News & Updates

Background

In February 2020, the World Health Organization (WHO) declared the new coronavirus (COVID-19) outbreak a worldwide pandemic. The City continues to monitor and respond to the situation and will provide updates to ensure residents and City staff are kept informed and safe.

The City's Emergency Operations Centre is in constant dialogue with public health authorities, including Fraser Health and the BC Centre for Disease Control. See our 10 Point Action Plan. The Emergency Operations Centre has been activated since mid-February to ensure essential City services, such as water, sewers, police, and fire are maintained for the well-being and safety of our community, with measures put in place to keep our staff and front-line responders safe.

The City also has criteria in place to assess and manage facility or park closures as needed. Many City Services are still available online, by phone or email, and by appointment. See the full list of Affected City Services to find out more. For the latest information and updates, follow us on Twitter @CityofSurrey or see below:

COVID-19 News & Updates

Get the latest City, Provincial and Federal news and updates on the rapidly evolving COVID-19 situation.

Affected City Services

Find out what services have been impacted and how to access those available.

Facility Closures & Cancellations

See the list of City of Surrey facilities that are currently closed.


Online Services

See the full list of services available online.

June 2, 2020

Darts Hill Garden Park Carefully Reopens for the Season

Starting this week, Darts Hill Garden Park reopens with new protocols to ensure community safety as the COVID-19 pandemic continues. Now open on Thursdays, Fridays and Saturdays from 11 a.m. to 3 p.m., visitors will need to pre-register for a 1.5-hour time slot. Registration times will be available every 30 minutes. Final entrance time will be 2 p.m., with a maximum of 15 registered visitors for each time slot.

“After implementing new measures to ensure staff and visitor safety, we are pleased to announce the reopening of Darts Hill Garden Park for the season,” said Mayor Doug McCallum. “With an abundance of parks and greenspace, nature is never far away from us in Surrey and this beautifully preserved hillside garden park is a jewel in our community.  We hope you’ll join us.”

Read the full media release

Surrey Libraries Launches Survey on Resuming Services

Following the BC government’s announcement of BC’s Restart Plan, libraries in BC are developing plans to resume services and reopen to the public. As a valued patron of Surrey Libraries, we’d like to know what is most important to you as we consider ways to deliver library services while meeting health and safety protocols. Thank you in advance for your input. Take the Survey

May 28, 2020

Public and School Playgrounds Re-opening June 1

Surrey, BC - Effective June 1, 125 playgrounds throughout the City’s park system and all playgrounds within the Surrey School district’s 101 elementary schools will be re-opened. The decision to re-open has been made with direction from the Provincial COVID-19 Health & Safety Guidelines which states that “playgrounds are a safe environment” and that everyone should be mindful of “appropriate personal hygiene practices before, during and after outdoor play.”

Read the full media release 

May 27, 2020

Surrey Celebrates BC Seniors Week with Virtual Activities and Programs

Surrey, BC - Providing Surrey seniors with online celebratory and interactive activities is the focus for Surrey’s BC Seniors Week (June 1–8) this year. City of Surrey will host over 15 free activities and events online and by phone to celebrate seniors and promote the importance of maintaining social connections while practicing physical distancing. 

Read the full media release

May 26, 2020

Council Implements New Initiatives to Help Local Restauranteurs and Retailers

Surrey, BC - At last night’s Regular Council Meeting, Council approved the Parking to Patios and Sidewalk Queuing Space initiatives that will permit the use of temporary outdoor areas to support local businesses. The two new pilot initiatives will create a simple and flexible process that allows businesses to provide increased physical distancing opportunities in outdoor spaces to meet Provincially mandated maximum occupancy reductions as part of the Provincial Government’s Phase 2 BC Restart Plan. 

Read the full media release

Read more COVID-19 News & Updates


Community Resources

COVID-19 Resources from Surrey Libraries

Library facilities may be closed but they continue to provide valuable information and online resources. Find information on programs supporting individuals, families and businesses during the COVID-19 pandemic. Also find quality sources of health information in a number of languages. Find more information at the Surrey Libraries website.

Online Programs

Staying in doesn't have to mean being inactive or bored. City staff are bringing their programming and knowledge to you so you can still get a workout, a story or learn more about Surrey while social distancing at home. 

See the full list of videos and online programs including all your favourite fitness classes, story times, local artists and more!

Shop Online for your Community

We're all doing our part right now by staying home, but Surrey's businesses still need your support. Fortunately, many of your favourite local shops are offering delivery online. So if you need groceries, lunch, or something in town, get comfortable, start browsing, and come together for your community by buying local from home.

Learn more at SurreyStoreToDoor.ca 

COVID-19 Business Resource Centre

This resource centre provides real-time updates on business resources during the COVID-19 crisis. These resources include business continuity plans, procurement opportunities, employment resources and consolidated financial supports.

Contact

Send us your questions or concerns about coronavirus (COVID-19) within Surrey to COVID-19@surrey.ca and follow us on Twitter @CityofSurrey for the latest information and updates.

 

COVID-19: Health & Travel Information

Learn what you can do to protect yourself, and what you should do if think you might be sick.