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Surrey Libraries Launches Takeout Service

People lined up for Surrey Libraries Takeout.

June 23, 2020

Surrey, BC – Surrey Libraries has announced the launch of contactless Takeout service at six branches serving Surrey’s town centres. City Centre, Cloverdale, Fleetwood, Guildford, Newton, and Semiahmoo library branches will be providing the service starting June 26.

“Whether you pick up a book to enrich your personal knowledge, for your scholastic studies, or for the pure joy of reading, I know the act of holding and opening up a new book is one of the great and simple pleasures of life,” said Mayor Doug McCallum. “Not everyone likes reading on digital devices and many people in our community rely on our libraries for books for themselves and their children. I am delighted that Surrey Libraries will be offering this takeout service, starting just in time for children to join in on Summer Reading Club activities.”

“The response from our community through the Resuming Library Services Survey was clear,” said Neelam Sahota, chair of the Board of Trustees of Surrey Libraries. “People are eager to borrow physical materials like books and DVDs and return the items they’ve had at home since March. However, people also told us that they’re not ready to come back into the branches for programming or browsing just yet.”

To access the service, library members can either call one of the six participating branches or fill out an online form at www.surreylibraries.ca/takeout. Patrons will be able to pick up their holds and return items when they arrange a pickup time.

Borrowers will also enjoy an extended due date of September 8 on newly borrowed materials. All materials returned to the library will be held in a 72-hour quarantine before being put back into circulation. Studies have shown that the COVID-19 virus can survive up to 24 hours on cardboard and up to 2-3 days on plastic and stainless steel; therefore, the 72-hour quarantine will provide ample time to ensure that trace amounts of virus on books and other materials are eradicated.

With regard to reopening branches, the Library is taking a phased and cautious approach. “The health and safety of our staff and patrons is our top priority as we implement our reopening plans,” said Surinder Bhogal, Chief Librarian. “We have added safety protocols such as physical distancing, quarantining materials, proper hand hygiene, frequent surface sanitization, and installing plexiglass barriers at service counters.

We remain committed to providing as much service as possible. We’ll evaluate the Takeout service and may extend to other branches, and we’re working toward reopening some library branches after Labour Day.”

For people who enjoy digital materials, Surrey Libraries has tripled the number of eBooks and eAudiobooks ordered each month, substantially increased the size of the eSuperloan collection, and launched weekly titles available without holds for quicker access to new reading material and popular titles. For more information, visit www.surreylibraries.ca/books-media.

Media inquiries: 

Seline Kutan
Director, Marketing and Communications
604-598-7323
seline.kutan@surrey.ca