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False Alarm Inquiry & Payment Information

A false alarm is the activation of an alarm system resulting in the direct or indirect notification of the Police or Fire Department and their attendance where there is no evidence of unauthorized entry or the commission of an unlawful act, smoke damage or other visible sign of fire or emergency situation.

False Alarm Fees

The Surrey Security & Fire Bylaw 1997, No. 13168 (the "False Alarm Bylaw"), and the bylaw outlining administrative costs establishes fees for Police or Fire Department responses to false alarms.

For more information related to Fire Department false alarm fees please visit the 'Preventing False Fire Alarms' section of the Smoke Alarms web page.

For a false alarm where a Police response occurred:

  • Within 14 days of the date of the invoice - $112.50
  • After 14 days of the date of the invoice - $141.00

For a false alarm where a Fire Department response occurred:

  • Invoice amount - $228.00

Any unpaid fees at December 31 will be transferred to Property Tax in arrears (interest charged on the outstanding amounts in arrears).

Payment Options

Please note, payment options are dependent on your invoice type.

For an invoice for a Police response:

  • In person: Surrey City Hall, Property & Payment Services (main floor). Payments can also be made at the Surrey Operations Centre 6651 148 St. Payment options are cash, cheque, credit card or debit card.
     
  • By mail: Cheques payable to the City of Surrey (invoice or invoice number must be included with payment).
    City of Surrey Property & Payment Services
    13450 104 Avenue Surrey BC V3T 1V8
     
  • By phone: Call 604-591-4746 to pay with your credit card.

For an invoice from the Fire Department:

  • Online: my.surrey.ca/invoices
     
  • In person: Surrey City Hall or Surrey Fire Service Hall 1 at 8767 132 Street, Surrey
     
  • By mail: (invoice or invoice number must be included with payment)
    Surrey Fire Service
    8767 132 Street, Surrey BC V3W 4P1
     
  • By phone: Call 604-543-6780 to pay with your credit card

Appealing a False Alarm Invoice

Once you pay your false alarm invoice, you can no longer dispute it. To appeal an invoice for a Police response, complete the Notice of Appeal form within 30 days and submit by email to FalseAlarmInquiries@surrey.ca, in person at Surrey City Hall or the Surrey Operations Centre, or by mail to:

City of Surrey, Property & Payment Services
13450 104 Avenue, Surrey BC
V3T 1V8

Once received, the appeal is reviewed by a Bylaw Supervisor. This process may take up to 6 weeks. You will be notified of the appeal decision in writing.

To appeal an invoice for a Fire response, disputes must be registered by emailing fireprevention@surrey.ca within 45 days of the original invoice date.  After the 45 days is over, the invoice will be considered final.