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Water Quality Concerns

Volunteer water metering

The water provided to Surrey residents is closely monitored and safe to drink. However, sometimes air bubbles or a slight discoloration of water may come out of your tap.

Here are some of the most common water concerns, explanations and solutions:

Cloudy Water

Cloudy water may be caused by air bubbles in the water. These air bubbles can be caused by:

  • pressure in the pipes, causing air bubbles to form in the water
  • cold weather resulting in colder water running in the pipes. Cold water holds more air than warmer water

The tiny air bubbles cause the water coming out of the tap to look cloudy. However, as the air bubbles rise to the surface in the glass, the water becomes clear. 

Cloudy water is not caused by fluoride. The City of Surrey’s water is supplied by Metro Vancouver, who does not add fluoride to the drinking water. This applies across the Lower Mainland. Read more about Metro Vancouver's water processing.

Discoloured or a Slight Odour

Discoloured water or a slight odour coming from your water is often caused by an upset in the water system, such as:

  • Flushing
  • Repairs to main breaks
  • Construction of new mains
  • High demands on the system (firefighting, outdoor water uses during the summer months)

If this occurs, run the cold water tap until the problem disappears. If the water does not return to normal, contact the City.

White Flakes in Water

White flakes plugging up faucet aerators, washer lint screens, dishwasher screens or any other water using appliances may be the result of the dip tube in your hot water tank being defective and disintegrating. 

If you believe this is occurring, contact a certified plumber to evaluate your hot water tank.

Pink Stains on Surfaces

Pink stains are generally observed in bathroom surfaces where water sits for a longer period of time. These stains are not a problem with the water quality, and it is not harmful in this context. The stains are caused by bacteria called Serratia marcescens. The best way to control the bacteria is through regular and thorough cleaning, followed by disinfection with chlorine bleach.

Further Concerns

For boil advisories or any other health concerns with water in your home or business, please contact your local Environmental Health Officer at Fraser Health Authority.