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Need to report a problem, ask us a question, or give us some feedback? Contact us online, over the phone, in person, or through social media.

City Hall

13450 - 104 Avenue
Surrey, BC V3T 1V8

Phone: 604-591-4011

Hours of operation

Monday to Friday: 8:30am – 4:30pm

Saturday, Sunday & Stat Holidays: Closed

Emergencies

Call 9-1-1 to report an emergency.

Call 604-591-4152 to report:

  • Flooding, water main breaks, & pump station failures
  • Missing stop signs or broken traffic signals
  • Dangerous potholes

View Surrey RCMP contacts

View more emergency contacts

    Report a problem or submit a request

    Use our online tool to report non-emergency problems like illegal dumping, missed waste collection, park issues, and more.

    Quick contacts

    Planning & Development
    planningdevelopment@surrey.ca
    604-591-4086

    • Building Inspections & Permits
    • Secondary Suites
    • Zoning
    • Electrical & Plumbing

    See more Planning & Development contacts

    Property Taxes & Utilities
    propertytaxesandutilities@surrey.ca

    Parks, Recreation & Culture
    604-501-5100
    PRCCustomerService@surrey.ca 

    Bylaw & Animal Control
    604-591-4370
    bylawcomplaint@surrey.ca

    Waste Collection
    604-590-7289
    garbage_recycle@surrey.ca

    • Missed Collection
    • Large Item Pickup

    Illegal Dumping
    604-591-4152

    Engineering Front Counter
    frontcounterengineering@surrey.ca

    See common Engineering front counter requests

    General Contacts

    Business Licensing
    businesslicensing@surrey.ca

    City Manager
    citymanager@surrey.ca

    Community Services
    communityservices@surrey.ca

    Economic Development
    econdev@surrey.ca

    Engineering
    engwebmail@surrey.ca

    Finance 
    financeinquiry@surrey.ca

    Human Resources
    humanresources@surrey.ca

    Mayor's Office
    mayor@surrey.ca

    Parking
    604-591-4352
    EngWebmail@surrey.ca

        Museum of Surrey
        museum@surrey.ca

        Surrey Art Gallery
        Surrey Art Gallery Contact Details

        Surrey Civic Theatres
        Surrey Civic Theatre Contact Details

        Surrey Fire Service
        Surrey Fire Service Contact Details

        Surrey Libraries
        libraryinfo@surrey.ca

        Traffic
        EngWebmail@surrey.ca

        Transportation Planning
        transportation@surrey.ca

        Trees

        Contact Form

        Not sure who to contact? Send your message through our form.