We strive to make websites (and content!) that is accessible anywhere, anytime, on any device and for anyone.


On surrey.ca, we strive to meet the worldwide standard of the Web Content Accessibility Guidelines (WCAG), level 2.0 AA. This ensures users using assistive technologies can access the site – it also ensures a far better user experience overall.

If you are working with a vendor, we encourage you to ask them if/how they are meeting WCAG (pronounced WUH-KAAG) 2.0 AA – it is a term that is used worldwide, so they are likely familiar with it.


Accessibility Checklist

  • Create alternative (alt) text for all images. Don’t put text in an image.
  • Use sub-headings throughout text to organize it for users with reading challenges.
  • Write in plain language. Check that a 14-year-old student can understand content.
  • Avoid PDFs. Edit content for the web instead, and put it on a web page.
  • Use tables only for text alongside a list of numbers. Don’t use tables for layout.

Get the full WCAG 2.0 AA checklist.


Requirements for Accessible Content:

The guidelines are organized around the following four principles, which lay the foundation necessary for anyone to access and use web content:

  1. Perceivable: users must be able to perceive the information being presented (it can’t be invisible to all of their senses).
  2. Operable: users must be able to operate the interface (the interface cannot require interaction that a user cannot perform).
  3. Understandable: users must be able to understand the information as well as the operation of the user interface (the content or operation cannot be beyond their understanding).
  4. Robust: users must be able to access the content as technologies advance (as technologies and users evolve, the content should remain accessible).

These principles need to be top of mind when writing copy, conducting user testing, as well as with the visual & interaction design of the website.


Accessibility Resources