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Guest Services

three guest services staff

October 10, 2018: Due to a notice by Fortis BC to request customers to reduce natural gas usage following a natural gas pipeline rupture near Prince George, BC, the City will be making changes at all civic facilities to reduce energy use. The City will be lowering temperatures in all civic facilities, effective immediately. Facilities with pools will also have pool temperatures lowered. 

Please check the Fortis BC website for updates. We appreciate your understanding.

To help make your experience at Surrey Civic Theatres presentations the best it can be, we've pulled together some handy information.

Theatre Locations

Our venues are known as Surrey Civic Theatres. 

  • Centre Stage at Surrey City Hall
    13450-104 Avenue, 1 block north of the Surrey Central SkyTrain Station
  • Main Stage at Surrey Arts Centre
    13750-88 Avenue, 1 block east of King George Boulevard, in Bear Creek Park
  • Studio Theatre at Surrey Arts Centre
    13750-88 Avenue, 1 block east of King George Boulevard, in Bear Creek Park

You'll want to make sure you know what venue your show is at! 

Restaurant Partner

We’re delighted to partner with Browns Socialhouse (Surrey Centre and Guildford locations). Both locations are a short distance from all three theatres so you can enhance your theatre-going experience. As a Surrey Civic Theatres ticket holder, receive an exclusive 15% discount on food when you go to Browns on performance day. Just present proof of your ticket purchase (paper ticket, online purchase confirmation e-mail, or performance reminder e-mail). Enjoy!

The discount isn't valid on alcohol and already discounted items.

Refreshments

  • The bar at the Surrey Arts Centre is open during all presentations. Beverages and snacks are available one hour prior to show start and during intermission. Pre-order your intermission beverages and they’ll be waiting for you. You can pay with debit, credit, or cash.
  • Take 5 Café at Surrey City Hall is open during all presentations. The café is licensed, so you can choose an adult beverage. You can pay with debit, credit, or cash.
  • Main Stage and Studio Theatre at Surrey Arts Centre are now beverage-friendly (you can take your beverages into the theatre) for the majority of presentations.

Tips

  • We want to make it easy for you to show up at the right venue at the correct time. Make sure we have your current email address so you can receive performance reminders.
  • Find out more about the shows. Video and audio clips for select shows are on the show pages.
  • To make sure you've got time to park and get settled, we suggest you arrive at least half an hour before the start of the performance.
  • Comfy seat cushions are available for the Studio Theatre at Surrey Arts Centre.

Gentle Reminders

  • Power down your cell phone.
  • No photography or recording.
  • Latecomers will be seated at an appropriate time to minimize disruption to performers and patrons.
  • Refrain from wearing fragrance as some patrons may have allergies.
  • Unless a show is intended for children and family audiences, please use discretion in choosing to bring a child to a performance. If children are with you, must have a ticket, be seated where they are supervised, and be able to sit quietly.
  • Babies in arms are not permitted in the theatres.

Parking

  • Affordable underground pay parking is available for Centre Stage at Surrey City Hall. Park on level P1 and use the elevators to access the ground floor of City Hall. Here are some tips to getting here and parking.
  • Free parking is available for the Main Stage and Studio Theatre at Surrey Arts Centre.

Accessibility

  • The theatres have accessible seating areas. See the Seating Maps section below.
  • Surrey Arts Centre has accessible parking and washrooms, ramps on the main level, and an elevator that connects visitors to all three levels.
  • Centre Stage at Surrey City Hall has accessible underground pay parking with an elevator to the ground floor. Accessible washrooms are available on this level.
  • Patrons who have a hearing impairment can still enjoy our shows by wearing a wireless listening device, available on a first-come-first-serve basis. Ask our Front of House staff for assistance with this free service.
  • Patrons with a visual impairment can enjoy an enhanced theatre experience at Arts Club shows (at the Main Stage at Surrey Arts Centre) with VocalEye.
  • Baby change stations are available at Surrey Arts Centre and Surrey City Hall.

Seating Maps

Zones (for Surrey Civic Theatres' presentations, including Arts Club shows) 
This way you can tailor your seating preference to your budget.

Regular (for rental events)

 

You'll find information about ticket purchase options, group sales, and gift certificates on the Box Office page.