City of Surrey launches new website at surrey.ca

Surrey, BC – The City of Surrey has launched its new website at www.surrey.ca with many enhanced customer features, including easier to find content, better connections to MySurrey accounts and improved navigation and menu with a vibrant new look. “This is an exciting next step for the City of Surrey as we continue our focus on providing exceptional services online,” said Mayor Doug McCallum. “The new website enables us to provide engaging and dynamic content to inform and better serve our residents. I invite you to explore and make full use of the services, features and content at the new www.surrey.ca.”

Surrey.ca is the City’s primary digital channel and source of information, receiving over 4 million visits in 2019. During COVID-19, www.surrey.ca has been an especially valued source of information, providing access to services for residents and businesses and demonstrating the importance of a continued shift and emphasis on digital communication and service delivery.

Key features of the new www.surrey.ca website include:  

• Citizens will be more easily able to access website information and content, through a new, user-focused website menu and filters created with consultation with over 1,400 internal and external stakeholders.
• New vibrant site design, focused on improving usability, including a focus on accessible design.
• Connecting MySurrey Account into surrey.ca, enabling quicker access to MySurrey online services. 

The project moves the City’s website onto a modern open-source Content Management System used by both public and private agencies globally.  In 2018, staff commenced developing a new website featuring a new design and changing systems, laying the foundation for future website improvements.

For more information on the City’s new website, see Using Surrey.ca.