Four city workers in a warehouse walking towards snow plows

See how the City is prepared for cold weather, and where you can go to warm up if needed. 

February 22, 2022

Homelessness Services Association of BC (HSABC) Extreme Weather Response Program

Homelessness Services Association of BC (HSABC) is contracted by BC Housing to manage the Extreme Weather Response Program in Surrey. HSABC provides the latest information about extreme weather shelter activations including which shelters are open when an extreme weather response alert is issued, triggered by factors including:

  1. Temperatures at or below 0 degrees Celsius
  2. Significant snow accumulation or sleet/freezing rain conditions
  3. Significant windstorms
  4. Periods of extended heavy rain
  5. Temperatures near zero degrees with rainfall
  6. Temperatures reported as ‘feels like’ zero degrees Celsius or below with wind chill considerations
  7. Weather Alerts as issued by Environment Canada

As of December 24, a new Extreme Weather Response shelter will be open at the former North Surrey Recreation Centre.

Cold Weather Relief Locations

In addition to the extreme weather response program, the following City of Surrey civic facilities are available to anyone seeking relief from freezing temperatures. Operating hours vary based on location. 

All facilities meet strict health and safety guidelines as set out by the Provincial Health Officer, Worksafe BC, Fraser Health and appropriate industry associations. Many additional COVID-19 safety measures have also been implemented in our facilities to ensure user safety.





South Surrey 

Whalley/City Centre 

Winter Road Preparedness

City of Surrey road crews are ready for winter. Fleets have been winterized, response technologies have been enhanced, and salt supplies have been topped up to help everyone get around safely when cooler weather hits. The City’s winter road preparedness strategy includes: 

  • A winter maintenance fleet of 74 units that are ready to clear snow and de-ice over 4,000 kilometres of roads.

  • Three strategically located material-handling facilities to help our crews work faster.

  • Multiple technologies working together to establish the strongest municipal snow-fighting network in the province. Systems include the Road Weather Information System, Traffic Camera Network, and GPS Turn-by-Turn Route Assistance.

  • Tools to help residents make informed travel decisions based on snow clearing priority routes. These include the Snow Removal Address Look-up,  Surrey Plow Tracker, and Traffic Data Hub

Priority Routes

The City’s focus is keeping priority roads as clear as possible to support public safety, emergency service vehicles and public transit.

The City clears roads based on priority:

  • Priority 1 roads include arterial roads, major collector roads, bus routes and hilly areas.

  • Priority 2 roads include access routes to secondary roads which connect local traffic with arterial or major collector roads.

  • Priority 3 roads include the remaining residential roads. The roads are addressed once all other roads are cleared.

Winter Weather Safety Tips

Stay safe, and avoid injuries this winter with these tips from Fraser Health:

Tips for Keeping Sidewalks & Streets Safe

When winter weather strikes, we all have a role to play in keeping sidewalks and streets safe. Residents and business owners can support each other by keeping sidewalks safe and following smart driving safety tips.

  • Clear snow and ice from sidewalks next to your property by 10:00am every day. Avoid pushing snow onto street to keep our roads safe and accessible.

  • Clear storm drains of leaves and snow to prevent flooding and icy road conditions if temperatures hit freezing. 

  • Help make waste collection easier and more efficient by clearing carts of snow and ice.

  • When walking, wear lights and/or reflective clothing, always use a crosswalk, and make eye contact with drivers to make sure they see you. 

Driving Safety Tips

  • Make sure your vehicle is winter-ready. Get it checked by a mechanic and have good winter tires on before heading out.
  • Have a roadside emergency kit, shovel and salt or sand in your vehicle, just in case.
  • Leave yourself more time to get where you’re going. It’s harder to see and takes longer to stop when roads are snowy and slippery.
  • Slow down, watch for people walking and be prepared to stop when turning or entering a crosswalk.
  • Drive to road conditions, keep your distance and stay focused on the road, avoid any distractions.
  • Make sure your headlights and taillights are on at all times so other drivers and people walking can see you.
  • Always check road conditions before heading out. Plan your trip in advance and use well-travelled roads to avoid areas with heavy snow and ice. If you feel unsafe to drive, find alternative modes of travel. 

Visit for additional winter preparedness tips and information.

Report Snow & Ice Problems

Report non-emergency snow and ice service requests online at or by calling 604-591-4152.