Fire Services uses new software to mine data from dispatch calls for signs of overdose clusters

January 19, 2018
Media Release

Surrey – With opioid overdoses on the rise, the City of Surrey’s Fire Service has turned to technology to warn fire, police, and emergency health responders when a bad batch of drugs may have hit the streets.

Through a partnership with Qlik business intelligence software developer GINQO, the city has developed software that mines data from dispatch calls in real-time for signs of overdose clusters. The software immediately issues an alert when data corresponds with pre-set rules, for example, if there are more than three overdoses within a square kilometre in a four-hour period. The Surrey Fire Service is perfectly placed to lead this project as the Fire Service were first responders to an average of 7.5  overdose calls per day in 2017 or 2,707 in total.

“The question often asked is how many lives could be saved if emergency responders had real time information of when clusters of opioid overdoses are occurring” said Mayor Linda Hepner. “By developing and employing this software, the Surrey Fire Service has taken the initiative that will allow first responders to respond more quickly and effectively when clusters of overdoses take place, and by doing so, more lives will ultimately be saved.”

The initiative was prompted by a series of 17 overdoses over a 72-hour period in December 2016. In early 2017, the Surrey Fire Service began working with GINQO to create Qlik software that would provide real-time reporting of overdose clusters. The aim was to use the information to assign and deploy resources more effectively, potentially preventing further overdoses in emerging problem areas, instead of responding reactively to overdose calls. The initiative compliments the recently announced City of Surrey- Statistics Canada Opioid Project, which aims to build more rigourous data that strengthen all aspects of the city’s response to the opioid crisis.

“With the strain the opioid crisis has put on our first responders, this business tool is helping us and our partners to be in the right place at the right time,” said Chief Len Garis, Surrey Fire Service.

At a time when government and public health agencies across Canada are seeking a solution to the opioid crisis, Surrey’s innovative project has attracted interest from other authorities. Within months of its development, the city has received information and presentations requests by government and public health officials in both Canada and the United States.

Contact Info

Program Information:
Len Garis
Fire Chief
Surrey Fire Service
City of Surrey

Media Inquiries:
Oliver Lum
Communications Manager
Office of the Mayor
City of Surrey