Modernization of Permit Process Realizing Dividends

Surrey, BC – With the safety of residents and staff as the top priority, reconfiguring the permitting process to meet the new demands under COVID-19 has resulted in a more efficient and streamlined process for our patrons.

“The City of Surrey is continually looking on how to innovate and improve our services,” said Mayor Doug McCallum. “During this pandemic, we have accelerated the modernization and digitization of our permitting process. The results so far have shown a win-win situation for those applying for permits with faster issuance of permits, enhanced service and improved transparency.”

Since enabling a Contact Centre in March, leveraging shorter, more frequent, digital engagements with clients, this move has allowed for greater convenience and flexibility for permit applicants versus the in-person application model:

In August, 98% of electrical permits and 76% of plumbing permits have been issued online, with 40% of trade permits being initiated outside of regular business hours (Monday to Friday, 8:30 am - 4:30 pm).

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