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Citizen Engagement Strategy Update

The City prepared a Corporate Report which was submitted to Council on July 22, 2019. The document below includes the Corporate Report and all of the data received during the consultation.

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Surrey faces many of the same challenges of all major urban centres. Persistent social issues such as housing and income insecurity, substance use and mental illness have a profound impact on our community.

It is important to understand the trends that will inform the Surrey Police priorities. 

View summary of crime data  

Best Practices

The new policing model that the City of Surrey is putting in place is based on research into best practices in policing for growing, diverse cities.

Surrey has long had a strategic, comprehensive and collaborative approach to community safety which sees the police as key to service delivery but not solely responsible for it. Most recently in 2016 the City launched its Public Safety Strategy which was anchored in collaboration and based on safety themes identified by citizens. 

Examples of programs that demonstrate collaboration and community engagement to date include:

  • The Surrey Anti-Gang Family Empowerment (SAFE) Program brings together 10 partner organizations with a mandate to identify and address risk factors for children and youth to divert them away from pathways to gang involvement.  By focusing on the gang issue and bringing together community partners through an early intervention approach SAFE represents a new model.  
  • Vision Zero is the City’s approach to traffic and road safety.  Its approach is anchored in the proposition that no loss of life is acceptable and sets the vision that Surrey has zero people killed or seriously injured on its roads, and human life is valued above all else in the transportation network.   
  • The Gang Exiting Project was a collaboration with Combined Forces Special Enforcement Unit (CFSEU-BC) to target individuals already involved in the gang lifestyle to assist them to exit the gang and support them to reintegrate into society.  
  • Opioid Responses – the City delivered several initiatives to address the opioid overdose crisis in BC over the last two years.  Involving multiple community partners including police and fire services the City was able to use technology to identify patterns in the opioid overdose calls for service and undertake groundbreaking social network analysis on individuals who succumbed to overdose to determine risk factors and opportunities for program interventions.  Bringing together data from multiple sectors to design integrated approaches is a core feature of the City’s opioid response.
  • Surrey Mobilization and Resiliency Table (SMART) is a group of partners that meet weekly to support adults who are at acutely elevated risk of harm to themselves or others.  Bringing together police and other service providers is critical to the success of the model. 

It is a priority for the City to ensure that approaches to community safety issues remain current and responsive to changing conditions in the community.  

Characteristics of Surrey Today

The city has changed considerably from its early roots in rural and suburban neighbourhoods. The infographic below shows some of the characteristics of Surrey today. 

Infographic depicting a contemporary Surrey, BC.