Online Permit Portal Registration Guide

Learn how to register and use the online system to apply for your permits. 

A step by step guide on how to register for a MySurrey Account and apply for your electrical and plumbing permits online.

MySurrey Registration Guide

To access the online permit portal for your electrical and plumbing permits, you are required to have a MySurrey Account. When creating a MySurrey Account or logging into your existing account, you must use the email address you have registered with the City of Surrey's Electrical or Plumbing sections. 

Expand All

Step 1: Sign Up for a MySurrey Account

If you do not have a MySurrey Account and/or the email address is not registered with the City of Surrey's Electrical or Plumbing sections, then click Sign Up to create an account. 

If you already have a MySurrey Account and the email address is registered with the City of Surrey's Electrical or Plumbing sections, then sign in using your existing login credentials and skip to the "Permit Portal Set Up" section on this page for your next steps.

An example of the MySurrey Account sign in or sign up page with red boxes around sign in and sign up showing where to click

Step 2: Create an Account

Click Sign Up once you've entered in all of your information. 

  • The email address you enter must be registered with the City of Surrey's Electrical or Plumbing sections.  
An example of the create a MySurrey Account registration page with a red box around sign up

Step 3: Verify your Email Address

An email with the verification link will be sent to the email address you entered. Go to your email inbox, open the email and click on the link to complete verification. You will only need to complete this verification step once.

Verification email example:

An example of the email verification for your MySurrey account with a red box around where to click

 

Step 4: Sign In to your MySurrey Account

Once the email verification step is complete, you will be required to enter in your password, then click Sign In.  

An example of the page when your email is verified and a red box around the sign in page

 

Additional Steps:

  • You will be brought to another page asking if you wish to add a phone number for additional verification. You can Skip for Now if you do not wish to add your phone number.
  • Then, you will be asked if you want to subscribe to City of Surrey News and Updates and you can Skip for Now if you do not wish to subscribe.

Step 5: Your MySurrey Account is Ready to Use

Congratulations! You've set up your MySurrey Account and you can start using this service. Refer to the "Permit Portal Set Up" section on this page to complete your registration for our permit portal. 

An example of a complete MySurrey account setup message

 

 

Permit Portal Set Up

Once you've created your MySurrey Account, complete the permit portal registration by entering the access code and begin using the online system.

Expand All

Choose the Type of Permit

Once your MySurrey Account set up is complete, you can select the type of permit you are applying for. For the permit types available through our portal, see below. 

An example of the page once your MySurrey Account is completed

 

Electrical Permits

Visit the Online Electrical Permit Applications page and click 'Access the Electrical Permit Portal'. 

Plumbing Permits

Visit the Online Plumbing Permit Application page and click 'Access the Plumbing Permit Portal'. 

Access Code

You are required to enter the access code that was sent to you in the online permit portal registration email. 

Notes:

  • You are required to enter this one time code as part of the registration process. 
  • This email is different from the "City of Surrey Please Verify your Email" for your MySurrey Account registration. 
  • Do not enter the SMS code you received for your phone number verification. This is not the access code for the portal. 
An example of the access code page for the online permitting portal

View & Apply for your Permit

You can view your existing permits and apply for new permits. 

Example of the view your permits page for plumbing permits

 

 

 

Building Inspections

The following instructions apply to pilot users only. All other users requesting a building inspection must follow the existing process.

Once you've created your MySurrey Account and completed portal registration, you can refer to the request an inspection instructions below. 

Expand All

Step 1: Select & View Permit

Identify the permit which requires a building inspection and click View Permit. 

Where to click to view your permit with a red box

Step 2: Select the Process Tab

You will be brought to the Permit Details tab. You must select the Process tab to proceed forward. 

An arrow showing where to click for the permit process tab

Step 3: Request an Inspection

Under the Process tab, click Request Inspection. 

Red box outlining where to click to request an inspection

Step 3: Complete & Submit the Form

You are required to complete the inspection request form then click Submit. 

Rex box showing the submit button for inspection form

 

Congratulations! Your inspection request was submitted to our Building Inspections team.

 

Electrical Permits

After you register and set up your MySurrey Account, you can start using our online services to apply and pay for your electricals permits. 

You must choose "Addition/Alteration" as the type of work for all Extra Low Voltage permits. 

Electrical Inspections

There will be no change to the current process for scheduling an electrical inspection. For more information, visit Electrical Inspections. 

Questions? 

Technical Assistance 

If you are experiencing technical issues with the online permit portal, contact mobileinspectionhelp@surrey.ca. 

Electrical Permit Application Assistance 

If you have questions about applying for your electrical permit, email electrical@surrey.ca. 

Plumbing Permits

After you register and set up your MySurrey Account, you can start using our online services to apply and pay for your plumbing permits. 

All Backflow, Lawn Irrigation & Permit amendments must be sent to plumbing@surrey.ca. 

Questions? 

Technical Assistance

If you are experiencing technical issues with the online permit portal, contact mobileinspectionhelp@surrey.ca. 

Plumbing Permit Application Assistance

If you have questions about applying for your plumbing permit or with the online plumbing permit portal, email plumbinginfo@surrey.ca. 

FAQ

Expand All

Can I access the old portal for my permits?

No, the old portal is no longer in service. All existing permits were migrated to the new portal. 

Where can I find the new portal?

Electrical

Visit the Online Electrical Permit Application page and click 'Access the Electrical Permit Portal'. 

Plumbing

Visit the Online Plumbing Permit Application page and click 'Access the Plumbing Permit Portal'.  

Should I use my computer or mobile phone when using the portal?

We recommend that you use a desktop computer or laptop for the best user experience. 

What happens to my unpaid permits?

All unpaid permits are cancelled once you switch to the new online permit portal.