We build and maintain Surrey’s sanitary sewer system, one of the largest in the province. Learn how to connect to the City’s sewer system and how to keep your sewer pipes working properly.

The City of Surrey works on building and maintaining an effective and reliable sanitary sewer system that services residents and businesses in our growing community.

The City has one of the largest sanitary sewer systems in the province and connects to several large sanitary sewers that are owned and operated by Metro Vancouver. These pipes carry wastewater to the Annacis Island Wastewater Treatment Plant.

Learn how Surrey's Sanitary Sewer System is maintained, or find out how to connect your home to the city's sewer system and when you should report a problem with the sewer system.

Reporting Sanitary Sewer Issues

If you are experiencing an issue with the sanitary sewer service at your home or business, report it using one of the following methods:

  • Use our online Report A Problem tool
  • Call the Service Request Desk at 604-591-4152
  • Visit us at City Hall (13450 104 Avenue, 2nd Floor Counter)
  • Visit us at the Operations Yard (6651 148 Street)

Your help in identifying and reporting sanitary sewer issues will allow us to work towards resolving the issue as quickly as possible. 

As a property owner, resident or business in the City, you play an important role in maintaining the sanitary sewer system. Learn more about your responsibilities when it comes to maintaining the sanitary sewer system in Surrey.

Commonly Reported Sanitary Sewer Issues

  • There is sanitary sewage backing up into my home or business
  • There is a missing or damaged cover on the inspection chamber (pipe) in my yard or driveway
  • There is an inspection chamber (pipe) in my yard or driveway that is sticking out of the ground
  • There is a missing or damaged sanitary manhole cover in the road or boulevard
  • There is sanitary sewage coming out of a manhole or inspection chamber in my neighbourhood
  • There is a foul odour (smell) in my neighbourhood
  • The sanitary manhole in the road near my home or business is rattling or making a whistling sound (noise issues)
  • I saw someone dumping or pouring something into the sanitary sewer system