FAQs

When and where is Surrey Tree Lighting Festival?

Surrey Tree Lighting Festival is held on November 28 at Surrey Civic Plaza (13450 104 Ave) in Surrey, BC and is open from 12pm to 8pm.

We acknowledge we’re on the Unceded Traditional Territory of the Coast Salish People, the Katzie First Nation, Kwantlen First Nation, and the Semiahmoo First Nation.

When is the lighting of the 60ft Christmas Tree?

The official tree lighting will be at 6:30pm at the Tree Stage.

Do I need tickets to get into the festival?

No! Surrey Tree Lighting Festival offers free admission to attendees.

How do I get to the festival?

  • SkyTrain: The Surrey Central SkyTrain station is right next door to Tree Lighting Festival, with Expo Line trains running approximately every 6 minutes.

  • Bus: Did you know that there are more bus routes connecting into Surrey Central than any other transit exchange in Metro Vancouver? Get a map of the exchange at Translink's map or plan your route with TransLink’s Trip Planner.

  • Driving: Limited free parking is available in Parking Level 1 and 2(P1 and P2) of City Hall. Another great option is to rideshare. Find out more about the service and find a ride-match at Jack Bell Ride-Share

  • Cycling: Route options include major street bike lanes and shared lanes. Check out TransLink's cycling maps for your options. The Bicycle Valet will be on site monitoring and parking bikes in bike racks located by the library on University Drive.

What items are prohibited?

Prohibited items include:

  • Pets
  • Drugs or alcohol
  • Any weapon or item that can be used as a weapon

*Additional items may be deemed prohibited or illicit as per event security.

Are there food and drinks available?

Surrey Tree Lighting Festival offers many food and beverage options on site. Check back when the map is released for more details.

What are my payment options on site?

Food trucks on site can be purchased with cash, credit, or debit. Please note that some Holiday Market vendors accept cash only. An ATM will be located inside City Hall.

Where can I see the schedule?

Check back when we release our full schedule.

Where can I see the map?

Check back when we release our map.

Are there activities for children?

Yes! Surrey Tree Lighting is family friendly. There are plenty of activities including children performers, holiday-themed arts and crafts, games and inflatables throughout the site. Kids can enjoy story time at Storyville, Toddler Town, meet Mickey and Minnie in the Holiday Market tent, and get a free photo with Santa inside the atrium (from 1pm to 5pm). Other activities in the Holiday Fun Zone include Road Hockey, the Arcade Bus, a Frozen Bounce, Berry-Go-Round and much more. 

Is there a baby change table on site?

Yes. The baby change table is located inside the main washrooms in the atrium. 

What accommodations are there near the festival?

Whether you stay for a day, week or longer, Surrey has a variety of accommodation options for every kind of holiday or visit. For accommodation options, visit Discover Surrey.

Is there a calm, safe area to take my child if they feel overwhelmed?

The City of Surrey has partnered with the Canucks Autism Network to offer a Sensory Space for anyone looking for a quiet, comfortable space during the event. This is located in room 1E inside the atrium.

A sensory friendly space is a calm and quiet area designed to create a supportive environment for individuals who have autism spectrum disorder, anxiety or other sensory-processing needs. These spaces are quieter, may have dimmed lights, quiet activities, comfortable seating and sensory toys such as stress balls and noise-canceling headphones. 

Are there any accessibility features?

Yes, the entire site is accessible. There will be a sign language interpreter for the tree lighting ceremony with Mayor and Council.

What is the camera policy?

Guests may use personal cameras and mobile phones to take photos inside the venue. 

Can I smoke on site?

No. Smoking of cigarettes, vapes and cannabis are prohibited. There are no designated smoking areas on site.

Where is the first aid tent located?

First aid tents are located East of University Drive, across from the Candy Cane Dance Tent, at Gate A.

Where is RCMP located?

The RCMP tent is located East of University Drive, across from the Candy Cane Dance Tent, at Gate A.

What do I do if I find a lost child, or a parent who has lost their child?

If you find a lost child
If a child becomes lost or separated from their parent or guardian at the festival, a festival staff, emergency services, crew or volunteer should be notified and they should escort the child to the Lost Child tent located near Gate A. RCMP will handle all occurrences of lost children directly.

If you find a parent who has lost their child
If a parent becomes lost or separated from their child at the festival, festival staff, emergency services, crew or volunteer should be notified and the parent should be informed of the location of the Lost Child tent near Gate A. If the parent does not want to leave the area, one person should stay with the parent, and another person should be notified and directed to find an RCMP officer. The RCMP will then determine next steps of unifying the child with the parent.

FESTIVAL SPONSORS

We couldn't do this without the generous support of our sponsors. If you're interested, we'd love to chat. We look forward to working with companies and organizations ready and excited to share their love for the community!


PRESENTED BY
Coastcapital
PRODUCED BY
Surrey