Learn what the City is doing to address homelessness in Surrey.

Adopted by Council in 2013, the Master Plan for Housing the Homeless in Surrey is the City's response to the need for long term housing and support services for individuals who are homeless or at risk of homelessness.

The Master Plan focuses on the provision of additional supportive housing units, as well as the need for emergency shelters and related services.

Homelessness in Surrey

In 2020, the Metro Vancouver homeless count identified 644 homeless individuals in Surrey. Of these, 471 were sheltered and 173 were living on the streets.

Due to the limitations of counting the Surrey homeless population, it is widely accepted as an undercount.

The City of Surrey will continue to work collaboratively with BC Housing and Fraser Health, the community agencies that serve the homeless to address homelessness and the related issues of mental health and addictions.

    Key Documents

    Get Involved

    Current City Actions and Partnerships: Shelters and Supportive Housing

    We've used our influence and resources to partner with BC Housing and non-profit organizations in Surrey to address the need for more supportive housing and improved emergency shelter facilities.

    New purpose-built shelter and supportive housing projects

    • 250 new units of supportive housing: Learn more about the Province's commitment to build 250 units of permanent supportive modular housing at up to five sites in communities across Surrey.
    • Green Timbers Purpose-Built facility: in 2015, a new Memorandum of Understanding was signed with BC Housing and the City to build a purpose-built low-barrier facility with 96 supportive housing beds and 27 transitional housing units as well as spaces for health care, counselling and other services. The City is contributing the land and will waive all municipal development costs and fees. Read the Corporate Report.
    • Options’ “Bill Reid” Shelter in Cloverdale: this new purpose-built facility opened in May 2018, providing 16 shelter beds and 12 transitional housing units

    Additional temporary shelter facilities

    In response to the increase in the homeless population in recent years, the City has partnered with BC Housing to provide three temporary shelters.

    • The Boulevard Shelter in City Centre: 40 beds
    • The Guildford Shelter in Guildford: 40 beds
    • The Parkway Shelter in City Centre: 40 beds
    • The Cove Shelter in City Centre: 42 beds
    • Temporary shelters are open 24 hrs / day, 7 days / week. Clients are provided meals and connection to services. The goal is to transition clients to permanent housing.

    Check out the video below about the Boulevard Shelter to learn about the shelter's successes. Read more about the Guildford Shelter in the Corporate Report.

    Surrey Homelessness & Housing Fund

    In June 2007, Surrey City Council approved the creation of the Surrey Homelessness and Housing Fund; $9 million from the City’s Affordable Housing Reserves was used to establish the Fund. The fund is used to support Surrey-made solutions to homelessness and affordable housing issues in Surrey.

    Completed City Actions and Partnerships

    Shelters and Supportive Housing

    In 2008, the City of Surrey signed a Memorandum of Understanding (MOU) with BC Housing to develop new supportive housing in Surrey. Our involvement is triggered by our priorities related to homelessness and affordable housing in Surrey.

    To date, we've contributed the land and waived all development fees and charges for 3 MOU projects. These projects have created 152 units of supportive housing for women and children, men and women recovering from addictions, and individuals who are homeless or at risk of homelessness.

    The three MOU projects are:

    •  Alder Gardens - A 36-unit supportive housing project in Newton for single women with dependent children, who are living in Surrey and are at-risk of homelessness or in core housing need. It is operated by the YWCA. Families began moving into Alder Gardens in late February 2012.
    • Quibble Creek Health and Phoenix Transition Housing Centre - A health services and housing project for men and women recovering from addictions is located adjacent to Surrey Memorial Hospital. The facility accommodates an addictions and mental health clinic, a 25-bed sobering centre, Surrey Substance Use Services and outpatient counselling, 15 short-term recovery beds, and 52 transitional housing units.
    • Timber Grove Apartments - Located in City Centre, Timber Grove welcomed its first residents in October 2011. It includes 52 studio apartment units for individuals who are homeless or at-risk-of-homelessness. This supportive housing project is operated by Coast Mental Health.

    Under the terms of the partnership agreement with BC Housing, the City has committed to lease the sites at a nominal rate for 60 years, and to waive all municipal development costs and fees. In addition, the non-profit sponsors of the housing projects may apply on an annual basis for a property tax exemption. The City expedited the approval process for these much needed housing projects.

    Capital and operating funding of the housing projects were arranged though BC Housing and other partners. The YWCA committed $1 million toward their project.

    Council Reports on Housing and Homelessness

    Read through reports that have gone to Council on issues related to homelessness and housing

    Council Reports Date                
    Surrey Affordable Housing Strategy April 5, 2018
    Operation of Temporary Shelters Opened in 2017 Sept. 28, 2017
    Surrey Homelessness and Housing Society - 2017 Annual General Meeting May 29, 2017
    Renewal of Lease of 10677 Whalley Boulevard for Continuation of Boulevard Homeless Shelter Feb. 15, 2017
    Proposed Winter Shelter at 14716-104 Avenue Oct. 19, 2016
    Update on Activities Surrounding Homelessness and Addictions in City Centre Sept. 27, 2016
    Regional Affordable Housing Strategy Aug. 15, 2016
    Renewal of Lease of 10677 Whalley Boulevard for a 2016 / 2017 Winter Shelter March 2, 2016
    Surrey Homelessness and Housing Society – 2016 Annual General Meeting June 3, 2016
    Draft Regional Affordable Housing Strategy Update Feb. 1, 2016
    Memorandum of Understanding between the City of Surrey and BC Housing Management Commission - Low Barrier and Transitional Housing Facility Sept. 14, 2015
    Community Action Initiative on Supportive Recovery Homes May 25, 2015
    Partnership with the Province of BC on the Development of a New Purpose-Built Shelter and Transitional Housing Facility Feb. 3, 2014
    Phoenix Society: Rising Sun Social Innovation Centre and Gallery Nov. 5, 2013
    FCM National Housing Campaign - "Fixing Canada's Housing Crunch" Nov. 12, 2013
    Master Plan for Housing the Homeless in Surrey July 8, 2013
    Master Plan for Housing the Homeless in Surrey Jan. 28, 2013
    Winter Shelter for Surrey - BC Housing Sept. 10, 2012
    Surrey Homelessness and Housing Society - 2012 Annual General Meeting  May 28, 2012
    Surrey Rental Premises Standards of Maintenance By-law May 28, 2012
    Housing Action Plan - Development of a Master Plan for Housing the Homeless in Surrey June 27, 2011
    Secondary Suites ‐ By-law Amendments and Policies Nov. 15, 2010
    Public Opinion Survey Results and Policy Direction on Secondary Suites July 26, 2010
    Public Opinion Survey Regarding Secondary Suites June 7, 2010
    Update on the Development of a Housing Action Plan Dec. 14, 2009
    Summary of a Study Related to Refugee Housing in Surrey – “At Home in Surrey? The Housing Experiences of Refugees in Surrey, BC” June 29, 2009
    City of Surrey Economic Investment Action Plan (amendments to Interim Bonus Density Policy No. O-54) April 20, 2009
    Terms of Reference for the Development of a Housing Action Plan Mar. 9, 2009
    Density Bonus Reserve Fund July 28, 2008
    Revisions to the Interim Bonus Density Policy No. O-54 for the City Centre and Guildford Town Centre Areas Feb. 25, 2008
    Metro Vancouver Draft Regional Affordable Housing Strategy Oct. 1, 2007
    Interim Bonus Density Policy Oct. 1, 2007

    Connected Strategies