Contact the City of Surrey
Need to report a problem, ask us a question, or give us some feedback? Contact us online, over the phone, in person, or through social media.
City Hall
13450 - 104 Avenue
Surrey, BC V3T 1V8
Phone: 604-591-4011
Hours of operation
Monday to Friday: 8:30am – 4:30pm
Saturday, Sunday & Stat Holidays: Closed
Emergencies
Call 9-1-1 to report an emergency.
Non-emergencies
Call 604-591-4152 to report:
- Flooding, water main breaks, & pump station failures
- Missing stop signs or broken traffic signals
- Dangerous potholes
View Surrey RCMP contacts
View Surrey Fire Service contacts
View more emergency contacts
Quick contacts
Planning & Development
planningdevelopment@surrey.ca
604-591-4086
- Building Inspections & Permits
- Secondary Suites
- Zoning
- Electrical & Plumbing
See more Planning & Development contacts
Property Taxes & Utilities
propertytaxesandutilities@surrey.ca
Parks, Recreation & Culture
604-501-5100
PRCCustomerService@surrey.ca
Bylaw & Animal Control
604-591-4370
bylawcomplaint@surrey.ca
Waste Collection
604-590-7289
garbage_recycle@surrey.ca
- Missed Collection
- Large Item Pickup
Illegal Dumping
604-591-4152
Engineering Front Counter
frontcounterengineering@surrey.ca
See common Engineering front counter requests
General contacts
Business Licensing
businesslicensing@surrey.ca
City Manager
citymanager@surrey.ca
Engineering
engwebmail@surrey.ca
Finance
financeinquiry@surrey.ca
Human Resources
humanresources@surrey.ca
Mayor's Office
mayor@surrey.ca
Parking
604-591-4352
EngWebmail@surrey.ca
Traffic
EngWebmail@surrey.ca
Museum of Surrey
museum@surrey.ca
Surrey Art Gallery
Surrey Art Gallery Contact Details
Surrey Civic Theatres
Surrey Civic Theatre Contact Details
Surrey Libraries
libraryinfo@surrey.ca
Trees
- Private property: treebylaw@surrey.ca
- City property: parks@surrey.ca
Browse more contacts by department.