2024 Netapp Expansion Project

SPECIFICATIONS OF GOODS AND SCOPE OF SERVICES

The City of Surrey (the “City”) has the need to expand and replace NetApp equipment within an existing NetApp multimode cluster.

The Contractor shall furnish all necessary labour, materials, products, equipment and services for the supply, delivery, install and configuration of NetApp Storage Infrastructure hardware, software, network and other infrastructure components (the “Goods and Services”) and in accordance with this Agreement, that are needed to expand the existing NetApp Storage Infrastructure. These services are to deliver on the objective of minimal delivery and completion dates, while cognizant of budgetary and supply chain constraints, and focusing on the delivery and completion within the time scales desired by the City. Contractor shall assist City Information Technology staff to rack, stack, setup and configure the operating environment. Contractor will also assist City Information Technology staff to test and verify that the operating environment is configured to meet the expectations of the City’s project team.

The Contractor will assist the City with the following:

• Provide technical assistance in the form of general advice and guidance to the City specifically for installation, integration and configuration of the NetApp Storage solutions;
• Provide configuration support in the form of guidance and assistance to the City with regards to the NetApp Storage and feature sets;
• Provide NetApp Storage knowledge transfer and mentoring of operational and security best practices;
• The Contractor to provide an operational hand-off to City staff once the implementation is complete.
• Test the NetApp Storage system with City technical staff to ensure it is configured and functioning properly;
• Conduct a pre-installation design workshop to review and identify networking requirements, cabling, equipment installation, power, system and software installation, etc.;
• Unpack and rack equipment (controllers, disk shelves, switches, etc.);
• Perform basic system installation and configuration as per standard NetApp best practices;
• Provide as-built, design, and configuration documentation; and
• Provide all available user documentation and/or manuals.

CONTRACTOR QUALIFICATIONS AND CAPABILITIES

The Contractor;
• Must be a NetApp Partner in good standing;
• NetApp Accredited Technical Sales Specialist Level 300 ONTAP;
• Have technical personnel on staff available to assist City of Surrey IT staff with the implementation;
• Preferably be referenced according to past Provincial CSA (Corporate Supply Agreement) agreements for NetApp technology and services, and
• Preferably have deployed a NetApp Storage solution within the past year.


ADDENDA

If the City determines that an amendment is required to this RFQ, the City Representative will issue a written addendum by posting it on the BC Bid Website at www.bcbid.gov.bc.ca and the City Website at www.surrey.ca (collectively, the “Websites”), and upon posting, any addenda will form part of this RFQ. It is the responsibility of Contractors to check the Websites for addenda. The only way this RFQ may be added to, or amended in any way, is by a formal written addendum. No other communication, whether written or oral, from any person will affect or modify the terms of this RFQ or may be relied upon by any Contractor. By delivery of a Quotation, the Contractor is deemed to have received, accepted and understood the entire RFQ, including any and all addenda.

All inquiries related to this RFQ should be directed in writing to purchasing@surrey.ca