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Fraser Health implements proactive measures for responding to increasing COVID-19 and COVID-19 variants

February 22, 2021 – To respond to increasing COVID-19 cases in our region, including variant cases, Fraser Health is implementing enhanced management strategies for case finding and contact management to help prevent transmission of COVID-19 and COVID-19 variants.

Read the full media release

Public Health Orders

By order and direction of the Provincial Health Officer (PHO), all events and community-based gatherings as defined in the PHO order – Gatherings and Events bulletin are suspended. This order is in effect until February 5, 2021 at midnight.

Drive-Thru and Drive-in Events

A person may permit a place – other than a private residence or vacation accommodation – to be used for, or may provide, a drive-thru demonstration or event to view a seasonal light or similar display, or to drop off or pick up items such as food, toys or books, if the following conditions are met:

• no more than 50 vehicles are present at the drive-in;

• no food or drink is distributed;

• traffic moves in one direction;

• the entrance and exit are clearly marked and controlled;
• patrons stay in their vehicles except to drop off or pick up items and return to their vehicles without delay;
• patrons, staff and volunteers maintain a 2-metre distance from one another or physical barriers are in place;
• patrons do not congregate together in one spot;
• the organizer monitors the actions of patrons to ensure that 1) they only leave their vehicles to drop off items, 2) they return to their vehicles immediately after dropping off items, and 3) they comply with the public health orders.

Gatherings on public property, including city parks and civic buildings, are subject to the City of Surrey’s Special Events Regulation Bylaw, 2002, No. 14731. More information is available on the event hosting application page.

Masks in Public Indoor Settings

As per the province, masks are now required in all indoor public settings and all retail stores. This includes malls, grocery stores, all City of Surrey civic facilities like libraries and recreation centres, and restaurants and bars when not seated at a table. 

Provincial Travel Advisory

At this time, all non-essential travel should be avoided. This includes travel into and out of B.C. and between regions of the province. For example:

• Do not travel for a vacation
• Do not travel to visit friends or family outside of your household or core bubble

Indoor Group Physical Activities & Sports 

City of Surrey has suspended select indoor group physical activities until further notice. View a full list of all suspended activities.

Reporting a Public Health Violation

To report an urgent situation where an individual or business is suspected of being in non-compliance with Public Health Orders, contact the Surrey Bylaw Call Centre at 604-591-4370 or the Surrey RCMP non-emergency line at 604-599-0502. 

Less urgent violations can be reported online using our Report a Problem tool.

Vaccine Information

Several types of vaccines for COVID-19 are being developed and delivered to locations in all health authorities in B.C. Vaccines are being administered first to high-priority populations like seniors and frontline healthcare workers.

The Province anticipates starting vaccination of most other people in B.C. after March of 2021.

See the B.C. Centre for Disease Control for more information about COVID-19 vaccinations.

Testing

Find out how to get tested for COVID-19 in Surrey if you are experiencing COVID-19 symptoms.

If you are unsure whether to seek medical care or get tested, contact your family physician, health care provider, or the Fraser Health Virtual Care team at 1-800-314-0999 between 10:00 am and 10:00 pm seven days a week,  or use the BC COVID-19 Self-Assessment Tool. 

Online Contract Tracing Form

People who test positive for COVID-19 can now complete an online contact tracing form via Fraser Health on a smartphone, tablet or computer as soon as they receive their positive result.

This new, convenient option will speed up reporting to Public Health and ensure those who are potentially exposed can self-isolate and get a COVID-19 test as soon as possible. This is optional, and anyone without access to the online form will still receive a call from Public Health.  

Going Out? Do It Safely!

See what activities are Low-Risk, Medium-Risk, and High-Risk.

Signage for Businesses

If you require signage for your restaurant or business in Surrey, we have created two options for you:

• Keep Your Distance Sign
• Stay Home If You Are Sick Sign

Reopening Our Facilities

As the province has moved through its Restart Plan, we continue to take a phased approach to offer increased programs, services and facilities. This approach is contingent on COVID-19 cases and any changes in the Provincial Health Orders. The health, safety, and well-being of our staff and residents continues to be our top priority. Many Parks, Recreation & Culture facilities have reopened with modified hours and programs. Some activities are suspended and pre-registration is required for all activities.

Review our COVID-19 Safety Protocols to know what to expect when we've re-opened.

City Services

City Hall continues to be by appointment only, while the Operations Centre is closed to the public. In the meantime, we encourage you to use the City’s online services.

For more information on our response to COVID-19, please refer to our 10-Point Action Plan to the COVID-19 Pandemic.

Contact

Send us your questions or concerns about COVID-19 within Surrey to COVID-19@surrey.ca.

Background

In February 2020, the World Health Organization (WHO) declared the new coronavirus (COVID-19) outbreak a worldwide pandemic. The City continues to monitor and respond to the situation and will provide updates to ensure residents and City staff are kept informed and safe.

The City's Emergency Operations Centre is in constant dialogue with public health authorities, including Fraser Health and the BC Centre for Disease Control. See our 10 Point Action Plan for more information on our COVID-19 response. The Emergency Operations Centre has been activated since mid-February to ensure essential City services, such as water, sewers, police, and fire are maintained for the well-being and safety of our community, with measures put in place to keep our staff and front-line responders safe.

The City also has criteria in place to assess and manage facility or park closures as needed. Many City Services are still available online, by phone or email, and by appointment.