Coronavirus (COVID-19) Information
See Surrey's response to the coronavirus (COVID-19) pandemic. We’re taking a phased approach that will see programs, services and facilities start to reopen.
As of new public health orders announced on November 19, 2020, masks are now mandatory in indoor public spaces.
The current health order prohibiting gatherings of any size with anyone other than your household or core bubble, has been extended from November 23 to December 7.
The City's suspension of all indoor fitness classes, aquafit and any other indoor group physical activity remains in effect until further notice.
Latest News
November 19, 2020
By order and direction of the Provincial Health Officer (PHO), all individuals, places of work and businesses in B.C. must significantly reduce their level of social interactions and travel.
This means no social gatherings of any size with anyone other than your household or core bubble. For example:
- Do not invite friends or extended family to your household
- Do not gather outdoors
- Do not gather in your backyard
- Do not have playdates for children
All events and community-based gatherings as defined in the PHO order – Gatherings and Events bulletin are also suspended.
Masks in Public Indoor Settings
As per the province, masks are now required in all indoor public settings and all retail stores. This includes malls, grocery stores, all City of Surrey civic facilities like libraries and recreation centres, and restaurants and bars when not seated at a table.
Provincial Travel Advisory
At this time, all non-essential travel should be avoided. This includes travel into and out of B.C. and between regions of the province. For example:
- Do not travel for a vacation
- Do not travel to visit friends or family outside of your household or core bubble
Indoor Group Physical Activities & Sports
City of Surrey has suspended all indoor fitness classes, aquafit and any other indoor group physical activity until further notice. This is in line with the provincial update outlining the expectation to limit group physical activities. View list of all suspended activities.
Reporting a Public Health Violation
To report an urgent situation where an individual or business is suspected of being in non-compliance with Public Health Orders, please report the violation by contacting Surrey Bylaw Call Centre at 604-591-4370 or the Surrey RCMP non-emergency line at 604-599-0502.
Less urgent violations can be reported online using our Report a Problem tool.
Going Out? Do It Safely!
See what activities are Low-Risk, Medium-Risk, and High-Risk.
Signage for Businesses
If you require signage for your restaurant or business in Surrey, we have created two options for you:
Reopening Our Facilities
As the province moves through its Restart Plan, we’re taking a phased approach that will see programs, services and facilities start to reopen once we are clear that:
- we can protect the health, safety and well-being of our staff and residents;
- the public demand is there; and
- we’ve determined the fiscal implications of any change.
Many Parks, Recreation & Culture facilities have reopened with modified hours and programs. Some activities are suspended, and pre-registration is now required for all activities.
See a list of facilities that have reopened.
Review our COVID-19 Safety Protocols to know what to expect when we've re-opened.
City Services
City Hall continues to be by appointment only, while the Operations Centre is closed to the public. In the meantime, we encourage you to use the City’s online services.
For more information on our response to COVID-19, please refer to our 10-Point Action Plan to the COVID-19 Pandemic.
Contact
Send us your questions or concerns about COVID-19 within Surrey to COVID-19@surrey.ca.
Online Programs
Staying in doesn't have to mean being inactive or bored. City staff are bringing their programming and knowledge to you so you can still get a workout, a story or learn more about Surrey while social distancing at home.
See the full list of videos and online programs including all your favourite fitness classes, story times, local artists and more!
COVID-19 Resources from Surrey Libraries
Library branches are open with limited hours and services. The Surrey Libraries website also has valuable information on programs supporting individuals, families and businesses during the COVID-19 pandemic. Quality sources of health information is available in a number of languages.
COVID-19 Resources for Seniors
In response to COVID-19, we have compiled a list of COVID-19 resources available for Surrey Seniors. Find resources for fitness, mental health, emergency preparation, and personal development.
Shop Online for your Community
Surrey's businesses need your support. Fortunately, many of your favourite local shops are offering delivery online. If you need groceries, lunch, or something in town, start browsing and come together for your community by buying local from home.
Learn more at SurreyStoreToDoor.ca
COVID-19 Business Resource Centre
This resource centre provides real-time updates on business resources during the COVID-19 crisis. These resources include business continuity plans, procurement opportunities, employment resources and consolidated financial supports. View resources.
Background
In February 2020, the World Health Organization (WHO) declared the new coronavirus (COVID-19) outbreak a worldwide pandemic. The City continues to monitor and respond to the situation and will provide updates to ensure residents and City staff are kept informed and safe.
The City's Emergency Operations Centre is in constant dialogue with public health authorities, including Fraser Health and the BC Centre for Disease Control. See our 10 Point Action Plan for more information on our COVID-19 response. The Emergency Operations Centre has been activated since mid-February to ensure essential City services, such as water, sewers, police, and fire are maintained for the well-being and safety of our community, with measures put in place to keep our staff and front-line responders safe.
The City also has criteria in place to assess and manage facility or park closures as needed. Many City Services are still available online, by phone or email, and by appointment.