Utility Billing Services
Your utility payments pay for water consumption, sewer and drainage maintenance, infrastructure replacement, and waste collection services.
Learn about annual and metered utilities, garbage and recycling billing, and paying your bills online.
Utility Bills
Depending on your property, you pay your utility bill either as annual utilities or metered utilities.
Sign up for eBilling
Get your bill emailed to you. Check your last notice, log in to MyPropertyAccounts and change your bill delivery method to email.
Locating Your Water Meter
Check out these videos on how to locate your meter or your water service connection using COSMOS.
You can also use our new online tool to instantly locate your meter:
Water Bill Too High?
If your water bill is higher than expected, you might have a water leak. Leaks are often found in taps, toilets and hot water tanks. Learn how you can check if you have a leak and what you should do.
Understanding Utility Rates
Your utility charges pay for:
- Water consumption
- City sewer and drainage maintenance
- Long term Infrastructure replacement for water and sewer drainage
- Metro Vancouver water distribution
- Waste collection
Utility rates have been set to deliver current services and provide sufficient funding for the long term financial planning goals of sustainable and long term infrastructure management.
Learn more about your utility rates.
Contact
City Hall
13450 104 Ave
Monday to Friday
8:30am-4:30pm