Senior on tablet.

Use our online tool to report problems you see around the City, or submit a service request for your neighbourhood.

Report non-emergency problems to the City. For example, you can report things like illegal dumping, sidewalk issues, or problems within our parks. 

Report a Problem


Our online Report a Problem tool provides an easy way to submit requests. Simply start typing out your issue and choose from a list. You can also type in an address and see all the requests that have already been submitted around you.

You can use the tool as a guest or create an account. By creating an account, you can check up on the status of your submission.

Contact Us

If you need help reporting a problem, or would like to report an emergency that needs more immediate attention, such as a missing stop sign or broken traffic signal, call 604-591-4152.

In the case of injury or immediate danger, please call 911 right away.

Create a Short Cut on Your Mobile Device

You can add Report a Problem to your mobile device home screen for easier access.

iPhone (Safari Browser)

  1. Open on your iPhone.
  2. From the Safari browser, tap the share arrow.
  3. Select "Add to home screen", and follow the on-screen instruction.

Android (Chrome Browser)

  1. Open on your Android.
  2. From the Chrome browser, press 3 dots.
  3. Select "Add to home screen", and follow the on-screen instruction.

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