Woman on the phone outside on the patio sitting down

Use our online tool to report problems you see around the City, or submit a service request for your neighbourhood. 

Report non-emergency problems to the City. For example, you can report things like illegal dumping, sidewalk issues, or problems within our parks. 

Report a Problem


Our online Report a Problem tool provides an easy way to submit requests. Simply start typing out your issue and choose from a list. You can also type in an address and see all the requests that have already been submitted around you.

You can use the tool as a guest or create an account. By creating an account, you can check up on the status of your submission.

Contact Us

If you need help reporting a problem, or would like to report an emergency that needs more immediate attention, such as a missing stop sign or broken traffic signal, call 604-591-4152.

In the case of injury or immediate danger, please call 911 right away.

Create a Short Cut on Your Mobile Device

You can add Report a Problem to your mobile device home screen for easier access.

iPhone (Safari Browser)

  1. Open surrey.ca/report on your iPhone.
  2. From the Safari browser, tap the share arrow.
  3. Select "Add to home screen", and follow the on-screen instruction.

Android (Chrome Browser)

  1. Open surrey.ca/report on your Android.
  2. From the Chrome browser, press 3 dots.
  3. Select "Add to home screen", and follow the on-screen instruction.

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