Report a Problem or Submit a Request

Report waste collection issues, make a noise complaint or request road maintenance.

 

Report a non-emergency problem by submitting your service request. For example, you can report dumping, street issues, or park issues for the City to fix.

Report a Problem

We have updated Report a Problem to offer an easier way to submit requests by typing out your issue and viewing requests submitted around you. By creating an account, you can now check the status of your submission.

Important Contacts

For assistance with:

  • your report a problem submission
  • reporting an emergency
  • missing stop signs
  • broken traffic signals

please call 604-591-4152.

In the case of injury or immediate danger, please call 911 right away.

Create a Short Cut on Your Mobile Device

You can add Report A Problem to your mobile device home screen.

iPhone (Safari Browser)

  1. Open surrey.ca/report on your iPhone.
  2. From the Safari browser, tap the share arrow.
  3. Select "Add to home screen", and follow the on-screen instruction.

Android (Chrome Browser)

  1. Open surrey.ca/report on your Android.
  2. From the Chrome browser, press 3 dots.
  3. Select "Add to home screen", and follow the on-screen instruction.