Report a Problem or Submit a Request
Use our online tool to report problems you see around the City, or submit a service request for your neighbourhood.
The online Report a Problem tool will be unavailable from June 18 at 4:30pm until June 21 at 7am while maintenance is performed.
If you need to report a problem during this time, please visit our Contact page.
Report non-emergency problems to the City. For example, you can report things like illegal dumping, sidewalk issues, or problems within our parks.
Our online Report a Problem tool provides an easy way to submit requests. Simply start typing out your issue and choose from a list. You can also type in an address and see all the requests that have already been submitted around you.
You can use the tool as a guest or create an account. By creating an account, you can check up on the status of your submission.
Contact Us
If you need help reporting a problem, or would like to report an emergency that needs more immediate attention, such as a missing stop sign or broken traffic signal, call 604-591-4152.
In the case of injury or immediate danger, please call 911 right away.
Create a Short Cut on Your Mobile Device
You can add Report a Problem to your mobile device home screen for easier access.
iPhone (Safari Browser)
- Open surrey.ca/report on your iPhone.
- From the Safari browser, tap the share arrow.
- Select "Add to home screen", and follow the on-screen instruction.
Android (Chrome Browser)
- Open surrey.ca/report on your Android.
- From the Chrome browser, press 3 dots.
- Select "Add to home screen", and follow the on-screen instruction.
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