Paying Your Utility Bill
Learn how to pay your annual or metered utility bill. Pay on time to avoid late penalties.
Utility Bill Amount
Depending on your property, you pay your utility bill either as annual utilities or metered utilities.
If your property has a water meter, you are billed under metered utilities. You are billed every 4 months according to your metered utility area.
To have easy access to your current and past annual and metered utility bills, log into your online MyProperty account today. The first time you log in, you will need the account number and access code from the front of your utility bill.
Pay by Online Banking
Pay your utilities online through your bank's website. When you pay online, we suggest you pay 3 days before the utilities due date. With most banks, you can schedule your payment ahead of time so you avoid late penalty charges.
Contact your financial institution directly if you require assistance or have questions about payment services.
Pay Through Auto-Debit or Pre-Payment Plan (PAPP)
Find convenient pre-payment or automatic withdrawal plans specific to annual utilities or metered utilities.
The metered utilities auto-debit plan automatically withdraws your metered utilities payment with each bill, three times per year.
Signing up for Auto-Debit Plan
First, get familiar with the Auto-Debit Plan Terms and Conditions.
Then, apply with the Auto-Debit Application Form. Send us your complete Application Form and enclose a cheque marked "VOID."
To request a change or cancellation for your utility account fill out the Metered Utilities Auto-Debit Request for Change Form.
Put money towards next year's Annual Utilities and Property Taxes with a monthly withdrawal from your financial institution with the Pre-Authorized Pre-Payment Plan (PAPP). With PAPP, you'll start paying your taxes for 2022. Metered utilities are not covered by PAPP.
The pre-payment plan will accumulate 10 monthly withdrawals from your bank account, interest prescribed by the Province, and apply the funds towards your:
- annual utilities balance in February, due April 2 (if applicable), and
- property taxes balance in May.
Be sure to get familiar with the payment withdrawal dates and details to avoid penalties. In particular, mark the July manual payment date in your calendar.
Payment withdrawal dates
With PAPP, we collect payments over 10 months, August 1 to May 1. Your payment will come out on the first day of each month. We don't take payments for June and July.
Every year, you must make the final payment manually by the property tax due date - this payment will not come out of your account with the PAPP. Check the balance on your tax statement for this final payment amount to avoid a penalty.You must pay any difference and claim your Home Owner Grant, if eligible, by July 2 every year.
Monthly payment calculation
We calculate your monthly payment by estimating next year's property taxes and annual utilities amount, and dividing that total by 11, or by an amount we agree upon with you.
Signing up for PAPP
Register for this free plan today as a new applicant, and start saving for next year's property tax and annual utilities.
First, get familiar with the Property Tax and Annual Utilities PAPP Terms and Conditions.
Then, apply with the Property Taxes and Annual Utilities PAPP Application Form. Send us your complete Application Form and enclose a cheque marked "VOID."
Making a change to your PAPP
- Make a change on your existing account on the PAPP Request for Change Form
- Alert us to any changes that might affect your monthly payment amount. If you convert to metered utilities or become eligible for the additional Home Owner Grant, you should change your PAPP account.
- Notify us if you've sold your property. You can't transfer the PAPP to your new property — the authorization form you signed to join the plan is only valid for that property. So, you must submit another authorization form and a new cheque marked "VOID" for your new property.
Refunds not available with PAPP
We do not refund credits under the plan. If you're selling your property, adjustments must be made through your conveyancer.
You must notify us of any changes in property ownership and provide written cancellation of your plan.
Pay Through Your Bank or by Mortgage Company
Paying At Your Bank
Save time by paying your utility bill at your local financial institution (service charges may apply).
Paying By Telephone Banking
Pay by phone through your bank's telephone banking service. Contact your bank's customer service line to set up telephone banking if you don't already have it.
Use your 6-digit account number when setting up the payee information.
Contact your financial institution directly if you require assistance with this process.
Paying at the Automatic Banking Machine (ABM)
Pay through the ABM at your bank. Allow a minimum of 3 days for your payment to be processed, as there may be a delay in processing payments. Keep your receipt for your payment records.
Pay Through Your Mortgage Company
Most major banks will not pay for the annual utility charges due on April 3, even if you are paying your property taxes through your mortgage company. Contact your financial institution to verify if your mortgage payments will be applied to your annual utility charge by the due date, to avoid a penalty.
Pay by Mail
Mail your cheque or money order payment and remittance stub to Surrey City Hall.
Make cheques payable to City of Surrey and include your utility account number on the cheque. Post-dated cheques are accepted. Make sure the cheque is dated on or before the property tax due date.
Send in your payment a minimum of 3 days before the utility due date. We must receive your payment by or before your due date. If your mail is lost or delayed, and does not arrive by the due date, you may receive a penalty charge.
If your payment cannot be processed due to an error on a cheque, insufficient bank funds or a returned item you will be charged a late payment penalty.
Property and Payment Services
City of Surrey
13450 104 Avenue
Pay at City Hall
24-hr Drop-Off Box
Get to City Hall and drop your payment, in an envelope, in the mail slot at the south entrance of City Hall (Plaza area). You can drop off your payment 24 hours a day - but if you pay after midnight on the due date, you may receive a late penalty charge.
Visit the Property and Payment Services Front Counter on the main floor of City Hall from 8:30am-4:30pm Monday to Friday, except Stat Holidays.
The front counter on the main floor is also open for limited services from 4:30-8:00pm every Thursday.
We recommend using our online services for prompt service. Please call 604-591-4181 for further questions or concerns.
Get a Duplicate Bill
Notices are sent out 30 days prior to the due date. If you haven’t received your bill 10 days before the due date, contact Property & Payment Services at 604-591-4181 to request a duplicate bill. You can also use your previous bill to sign up for MyProperty Account to view any current or past bills.
Utility Account Number
Utility account numbers are attached to the property, not to the owner. If you have purchased or sold a property, you must update your banking records with the correct account number.
- Outstanding balances are subject to a 5% penalty if not paid by April 4, 2022. A further 5% if not paid by July 4, 2022.
- A Reminder Notice will be mailed if there is an amount outstanding on your account after the due date.
- Any utility balances remaining unpaid as of December 31 will be transferred to the property tax account.
- If you have not received your notice 10 days before the due date, contact the Property & Payment Services office for a duplicate bill.
- Please note late payments are subject to a 5% penalty.
- Any utility balances remaining unpaid as of December 31 will be transferred to the property tax account (except for Area 3 customers who received new water charges in billing period 3 that are due January 2). If the due date falls on a holiday or weekend, you may pay on the following business day without penalty.
Learn what's included in your annual utilities each year, and see how you can save money and water through the Voluntary Water Meter Program, with the 54,000 other Surrey residents who are already involved in the program.
Contact the Property Taxes & Utilities Office at firstname.lastname@example.org or by phone, Monday to Friday, 8:30am to 4:30pm at 604-591-4181.
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