Contact the City of Surrey
Need to report a problem, ask us a question, or give us some feedback? Contact us online, over the phone, in person, or through social media.
City Hall
13450 - 104 Avenue
Surrey, BC V3T 1V8
Phone: 604-591-4011
Hours of Operation
Monday to Friday: 8:30am–4:30pm
Thursdays 4:30pm–8:00pm
Key services available by drop-in
Saturday, Sunday & Stat Holidays: Closed
Emergencies
Call 9-1-1 to report an emergency.
Call 604-591-4152 to report:
- Flooding, water main breaks, & pump station failures
- Missing stop signs or broken traffic signals
- Dangerous potholes
View Surrey RCMP Contacts
View more Emergency Contacts
Quick Contacts
Planning & Development
planningdevelopment@surrey.ca
- Building Inspections & Permits
- Secondary Suites
- Zoning
- Electrical & Plumbing
Property Taxes & Utilities
propertytaxesandutilities@surrey.ca
Parks, Recreation & Culture
PRCCustomerService@surrey.ca
Bylaw & Animal Control
604-591-4370
bylawcomplaint@surrey.ca
Waste Collection
604-590-7289
EngWebmail@surrey.ca
- Illegal Dumping
- Missed Collection
- Large Item Pickup
Engineering Front Counter
604-591-4340
engineering@surrey.ca
See common Engineering front counter requests
General Contacts
Business Licensing
businesslicensing@surrey.ca
City Manager
citymanager@surrey.ca
Community Services
communityservices@surrey.ca
Economic Development
econdev@surrey.ca
Engineering
engwebmail@surrey.ca
Finance
financeinquiry@surrey.ca
Human Resources
humanresources@surrey.ca
Mayor's Office
mayor@surrey.ca
Parking
604-591-4352
EngWebmail@surrey.ca
Museum of Surrey
museum@surrey.ca
Surrey Art Gallery
Surrey Art Gallery Contact Details
Surrey Civic Theatres
Surrey Civic Theatre Contact Details
Surrey Fire Service
Surrey Fire Service Contact Details
Surrey Libraries
libraryinfo@surrey.ca
Traffic
EngWebmail@surrey.ca
Transportation Planning
transportation@surrey.ca
Trees
- Private property: treebylaw@surrey.ca
- City property: parks@surrey.ca