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Need to report a problem, ask us a question, or give us some feedback? Contact us online, over the phone, in person, or through social media.

 

City Hall

13450 - 104 Avenue
Surrey, BC V3T 1V8

Phone: 604-591-4011

Hours of Operation

Monday to Friday: 8:30am–4:30pm

Thursdays 4:30pm–8:00pm
Key services available by drop-in

Saturday, Sunday & Stat Holidays: Closed

Emergencies

Call 9-1-1 to report an emergency.

Call 604-591-4152 to report:

  • Flooding, water main breaks, & pump station failures
  • Missing stop signs or broken traffic signals
  • Dangerous potholes

View Surrey RCMP Contacts

View more Emergency Contacts

    Report a Problem or Submit a Request

    Report non-emergency problems like illegal dumping, missed waste collection, park issues, and more.

    Quick Contacts

    Planning & Development
    planningdevelopment@surrey.ca

    • Building Inspections & Permits
    • Secondary Suites
    • Zoning
    • Electrical & Plumbing

    Property Taxes & Utilities
    propertytaxesandutilities@surrey.ca

    Parks, Recreation & Culture
    parksrecculture@surrey.ca

    Bylaw & Animal Control
    604-591-4370
    bylawcomplaint@surrey.ca

       

      Waste Collection
      604-590-7289
      EngWebmail@surrey.ca

      • Illegal Dumping
      • Missed Collection
      • Large Item Pickup

      Engineering Front Counter
      604-591-4340
      engineering@surrey.ca

      See common Engineering front counter requests

      General Contacts

      Business Licensing
      businesslicensing@surrey.ca

      City Manager
      citymanager@surrey.ca

      Community Services
      communityservices@surrey.ca

      Economic Development
      econdev@surrey.ca

      Engineering
      engwebmail@surrey.ca

      Finance 
      financeinquiry@surrey.ca

      Human Resources
      humanresources@surrey.ca

      Mayor's Office
      mayor@surrey.ca

      Parking
      604-591-4352
      EngWebmail@surrey.ca

          Museum of Surrey
          museum@surrey.ca

          Surrey Art Gallery
          Surrey Art Gallery Contact Details

          Surrey Civic Theatres
          Surrey Civic Theatre Contact Details

          Surrey Fire Service
          Surrey Fire Service Contact Details

          Surrey Libraries
          libraryinfo@surrey.ca

          Traffic
          EngWebmail@surrey.ca

          Transportation Planning
          transportation@surrey.ca

          Trees

          Contact Form

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