Find out who to contact for your inquiries using our most frequently contacted list

Client Services Centre


General inquiries, booking an appointment, and payment services 

Residential Information Line


Inquiries about your residential building permit 

Commercial Building Permits

New Buildings & Additions: 604-591-4160

Tenant & Landlord Improvements: 604-591-4523

New Buildings/Additions & Signs:

Tenant & Landlord Improvements:

Inquiries about your commercial building permit including industrial, institutional, and multi-family residential permits

Development Planning Information Line


OCP & NCP Amendments, rezoning, Development Permits, Development Variance Permits, and Liquor Application Amendments

Site Servicing 

  • General Inquiries
    • Depth of service, location of existing services, Latecomers, Local Area Service (LAS)
  • City Road and Right of Way Use Permit (CRRP) Applications
  • Building Permit Site Servicing Reviews


Engineering Client Services


  • Service Requests
    • Flooding, leaks, road damage, garbage dumping, water shut off, branch chipping
  • Engineering Permits
    • Oversize/Overweight, Hydrant-Use, Seasonal Watering
  • City Road and Right of Way Use Permit (CRRP) Inspection Booking
    • Video report submission, decommissioning, as-constructed drawings, boulevard inspection