Contact City of Surrey
Report all non-emergency problems or submit requests online. Make requests or report problems on city work like tree issues, missed waste collection pickups or parking enforcement using the online request tool.
General Inquiries
Location & Mailing Address
13450 - 104 Avenue
Surrey, BC, Canada V3T 1V8
Hours of Operation
Monday to Friday: 8:30am to 4:30pm
Note: the second floor service counter will provide numbers for service until 4:15pm.
Phone Numbers
General Phone: 604-591-4011
Emergency issues (missing stop signs and broken water mains): 604-591-4152
Broken traffic signal or streetlight: 604-591-4338
Waste Collection Hotline: 604-590-7289
Bylaw & Animal Control Complaints: 604-591-4370
Parking Complaints: 604-591-4352
Main department contacts
- City Manager citymanager@surrey.ca
- Engineering engwebmail@surrey.ca
- Finance & Technology financetechnology@surrey.ca (Submit questions on Property Taxes & Utilities online)
- Human Resources humanresources@surrey.ca
- Investment & Intergovernmental Relations econdev@surrey.ca
- Parks, Recreation & Culture parksrecculture@surrey.ca
- Planning & Development planningdevelopment@surrey.ca
- Surrey Libraries libraries@surrey.ca
- Surrey RCMP Call 9-1-1 to report an emergency. Surrey RCMP District Offices contact list.
- Surrey Fire Service Call 9-1-1 to report an emergency. Main email fireservice@surrey.ca.
Unsure of who to contact? Send your message through Contact the City of Surrey and we'll direct it to the right department.
Online Contacts
Send us your website feedback if you have any questions on surrey.ca. Or, find your other ways of connecting with Surrey online.
