Contact City of Surrey
City of Surrey is Here to Help
We welcome your questions and feedback on our processes, decisions, services and staff.
Contact us in person, online, or through social media.
Need to report a problem, request a service, object to a fine, ask us a question, or give us some feedback? Follow the links below to contact us in person, online, or through social media.
We use your comments and questions to monitor and improve our services for the benefit of all Surrey residents.
Where to Find Us
Surrey City Hall is located in City Centre in the Civic Plaza.
Surrey City Hall
13450 - 104 Avenue
Surrey, BC, Canada V3T 1V8
Hours of Operation
Monday to Friday: 8:30am to 4:30pm
Saturday, Sunday & Stat Holidays: Closed
The second floor service counter will provide numbers for service until 4:15pm.
View details for the Surrey Operations Centre.
Report a Problem
Report non-emergencies or submit service requests online.
Report things like illegal dumping, missed waste collections, and more.
Emergency Contacts
To report an emergency, call 9-1-1.
View Surrey RCMP contacts.
View more Emergency contacts.
Popular Contacts
- Main Switchboard: 604-591-4011
- Emergency Safety Hazards: 604-591-4152
- Waste Collection: 604-590-7289
- Bylaw & Animal Control: 604-591-4370
- Parking: 604-591-4352
General Contacts
Bylaw & Animal Control
bylawcomplaint@surrey.ca
City Manager
citymanager@surrey.ca
Engineering
engwebmail@surrey.ca
Finance
financeinquiry@surrey.ca
- Submit questions about Property Taxes & Utilities
Human Resources
humanresources@surrey.ca
Economic Development
econdev@surrey.ca
Business Licensing
businesslicensing@surrey.ca
Mayor's Office
Contact the Mayor
Parking
parking@surrey.ca
Parks, Recreation & Culture
parksrecculture@surrey.ca
Planning & Development
planningdevelopment@surrey.ca
- Building Inspections & Permits
- Secondary Suites
- Zoning
- Electrical & Plumbing
Surrey Art Gallery
Contact Details
Surrey Civic Theatres
Contact Details
Surrey Fire Services
Contact Details
Surrey Libraries
libraries@surrey.ca
Traffic
traffic@surrey.ca
Transportation Planning
transportation@surrey.ca
Trees
- Private Property: treebylaw@surrey.ca
- City Property: parks@surrey.ca
Not sure who to contact? Send your message through the Contact City of Surrey form.
Feedback
Send us feedback on our website or facilities.
Learn more ways to engage with your community.
Social Media
Contact the City of Surrey through social media. Our social media channels are monitored during City Hall operating hours.
The City of Surrey on Facebook
@cityofsurrey on Twitter
@thecityofsurrey on Instagram
City of Surrey on LinkedIn
See additional social media channels.
