Contact City of Surrey
Report non-emergency problems or submit requests online. You can make requests or report problems on city work such as missed waste collection pickups or parking enforcement using the online request tool.
General Inquiries
Location & Mailing Address
Surrey City Hall
13450 - 104 Avenue
Surrey, BC, Canada V3T 1V8
Hours of Operation
Monday to Friday: 8:30am to 4:30pm
Note: The second floor service counter will provide numbers for service until 4:15pm.
Phone Numbers
- Main Switchboard: 604-591-4011
- Emergency Issues (reporting a safety hazard): 604-591-4152
- Waste Collection: 604-590-7289
- Bylaw & Animal Control Complaints: 604-591-4370
- Parking Complaints: 604-591-4352
Main Department Contacts
- City Manager: citymanager@surrey.ca
- Engineering: engwebmail@surrey.ca
- Finance: financeinquiry@surrey.ca (submit questions about Property Taxes & Utilities online)
- Human Resources: humanresources@surrey.ca
- Investment & Intergovernmental Relations: econdev@surrey.ca
- Parks, Recreation & Culture: parksrecculture@surrey.ca
- Planning & Development: planningdevelopment@surrey.ca
- Surrey Libraries: libraries@surrey.ca
- Surrey RCMP: Call 9-1-1 to report an emergency. View Surrey RCMP District Offices contact list.
- Surrey Fire Service: Call 9-1-1 to report an emergency. Main email: fireservice@surrey.ca
Not sure who to contact? Send your message through the Contact City of Surrey form and we'll direct it to the right department.
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