Contact City of Surrey
City of Surrey is here to help. We welcome your questions and your feedback on our processes, decisions, services and staff. We use your comments and questions to monitor and improve our services for the benefit of all Surrey residents.
Need to report a problem, request a service, object to a fine, ask us a question, or give us some feedback? Follow the links below to contact us in person, online, or through social media.
Location & Mailing Address
Surrey City Hall is located in City Centre in the Civic Plaza.
Surrey City Hall
13450 - 104 Avenue
Surrey, BC, Canada V3T 1V8
Hours of Operation
Monday to Friday: 8:30am to 4:30pm*
Saturday, Sunday & Stat Holidays: Closed
*Note: The second floor service counter will provide numbers for service until 4:15pm
Emergency Contacts
To report an emergency, call 9-1-1.
View Surrey RCMP Contact List.
View more Emergency Contacts.
Report a Problem
Report non-emergency problems or submit service requests online. Report things like illegal dumping, missed waste collections, and more.
General Contacts
To contact Surrey City Hall, call 604-591-4011, or use the general Contact the City of Surrey form.
- Emergency Safety Hazards: 604-591-4152
- Waste Collection: 604-590-7289
- Bylaw & Animal Control: 604-591-4370
- Parking: 604-591-4352
Popular Contacts
- Bylaw & Animal Control bylawcomplaint@surrey.ca
- City Manager: citymanager@surrey.ca
- Engineering: engwebmail@surrey.ca
- Finance: financeinquiry@surrey.ca | Submit questions about Property Taxes & Utilities
- Human Resources: humanresources@surrey.ca
- Investment & Intergovernmental Relations: econdev@surrey.ca
- Business Licensing: businesslicensing@surrey.ca
- Mayor's Office: Contact the Mayor
- Parking: parking@surrey.ca
- Parks, Recreation & Culture: parksrecculture@surrey.ca
- Planning & Development: Contact planningdevelopment@surrey.ca for:
- Building Inspections & Permits
- Secondary Suites
- Zoning
- Electrical & Plumbing
- Surrey Art Gallery Contact Details
- Surrey Civic Theatres Contact Details
- Surrey Fire Services Contact Details
- Surrey Libraries: libraries@surrey.ca
- Traffic Management Centre: traffic@surrey.ca
- Transportation Planning: transportation@surrey.ca
- Trees on Private Property: treebylaw@surrey.ca
- Trees on City Property: parks@surrey.ca
Not sure who to contact? Send your message through the Contact City of Surrey form.
Feedback
Send us your website feedback if you have any questions or concerns about this website, or send us your feedback on city facilities.
Social Media
Contact the City of Surrey through social media. Our social media channels are monitored during City Hall operating hours.
Translation Services
The City of Surrey offers free translation services to help people with their questions. Learn more.
