Prepare for Winter Program Registration
Winter program registration will be staggered over two dates: Sunday, November 26 at 9pm for most programs, followed by Sunday, December 10 at 9pm for aquatics programs.
Cold, crisp mornings and chilly, moonlit evenings are unmistakable signs that winter is on the horizon. Though temperatures are falling, a flurry of new adventures are on the rise. In fact, nature reminds us that winter is a time to celebrate, rather than hibernate. Fluttering snowflakes reflect our individuality, glowing fires inspire a sense of community and clustered pinecones—holding the seeds of new trees within—symbolize our hidden potential and an opportunity for growth.
Whether you choose to pursue familiar passions or explore new interests, we offer countless activities to help you remain active and engaged this winter in Surrey!
Staggered Registration for Winter Programs
November 26 at 9pm (Most Programs)
December 10 at 9pm (Aquatics Programs)
Winter program registration will be staggered over two dates: Sunday, November 26 at 9pm for most programs, followed by Sunday, December 10 at 9pm for aquatics programs exclusively. ‘Aquatic programs’ include swim lessons, lifeguard training and first aid courses, while ‘most programs’ include everything else. Registration for all programs will continue until they are full.
If you’re unfamiliar with the online registration improvements that we launched earlier this year, continue reading below for a full recap!
Recent Online Registration System Improvements
Just in time for fall program registration, staggered registration was introduced as the latest improvement to our online registration system, helping to provide a fair and reliable user experience. Splitting up registration dates helped offset the load on our system and provided greater efficiency for those solely interested in popular aquatics programs, such as swimming lessons.
Earlier this year, we launched our new virtual waiting room—an additional measure to help regulate high volumes of online traffic on our website. The virtual waiting room automatically secures your place in line and provides a timed countdown to receive access to the registration process.
Additional improvements included a simplified login process and a new secure redirect registration link on surrey.ca to enhance the stability of our system and increase the odds of successful registration.
Our Top Registration Tips
Ready to discover the beauty of winter? Before you pack up your pickleball paddle or hunt for a new hockey stick, review our top tips to prepare for online winter registration! Afterwards, view the digital version of our Winter Recreation Guide beginning November 15, or pick up a copy at your local Surrey recreation centre or library after November 18.
Before registration day(s)
Add/Remove a Family Member(s) From Your MySurrey Account
Families who register online should be using only one MySurrey account. That means all adults residing in the same household should be using the same login credentials (email and password) to access their MySurrey account.
If multiple accounts exist within the same household, please call 604-501-5100 from Monday to Friday between 8:30am and 4:30pm and a customer service representative will merge the accounts on your behalf.
If you wish to add or remove a family member from your account, email firstname.lastname@example.org and provide your name, birth date, phone number and the name and birth date of the family member you wish to add or remove. A customer service representative will reply to your email with confirmation of your request. Alternatively, you can call 604-501-5100 and a customer service representative will be happy to help.
Upon registering, be sure to select courses for all family members first, then pay for all courses at once.
Securely store your credit card information
Storing your credit card details on your Recreation Account may seem like a small detail, yet it’s an effective method of streamlining the registration process. Not only will it help you avoid the frustration of repeatedly entering the same information, but it can help you save time as well—and during registration, every second counts!
If your credit card details are stored already, it’s equally important to ensure that the card you have on file is up-to-date. Having to update an expired credit card can result in costly delays during the registration process. Rest assured, your sensitive information is used for payment purposes only and held in our safe, secure system.
On registration day(s)
Enter the virtual waiting room between 8:45pm and 8:59pm
Make sure your chosen device (PC, tablet, or mobile phone) is fully charged. Use Google Chrome to select the registration link on surrey.ca and log into your MySurrey account between 8:45pm and 8:59pm. Upon logging in, you’ll be immediately redirected to our new virtual waiting room. Here, you’ll be able to view your position in line and observe a countdown to when you can view and register for activities.
There is no benefit to logging in any earlier than 8:45pm (15 minutes before registration opens). The virtual waiting room provides equal opportunity for everyone through a randomized process that begins at 9pm. If you log in earlier than 8:45pm, you’ll need to refresh your browser page after 8:45pm to enter the virtual waiting room.
Those who log in to their MySurrey account after 9pm will be added to the virtual waiting room on a first-in, first-out basis.
Once you advance from the virtual waiting room, follow the usual registration process; select your activities, complete the checkout process and prepare for winter fun!
Don’t close your browser
If you close your browser at any time during the virtual waiting room stage, between 8:45pm and 8:59pm, your place in line will be lost, and you will have to re-enter the virtual waiting room.
While our recommended tips can help increase your odds of successful registration, unfortunately, we cannot guarantee that you will secure a spot in your desired program or activity. If your registration attempt is unsuccessful, we strongly encourage you to join a waitlist as soon as possible. In the event of spots opening, our staff will call waitlisted individuals in the order that they joined.
For complete step-by-step guides, how-to videos, FAQs and more, visit our Registration Help page. You can also email email@example.com, call 604-501-5100, or visit any Surrey Parks, Recreation & Culture facility for more assistance.
Good luck and have a wonderful winter!