Registration Help

The existing system is fine and still an option for those who like it. However, we’re always striving to improve our customer’s experience, so we’ve developed a more focused tool that may work better for some users.

Which method you use depends on how you like to see information; either seeing all available programs first and then drilling down or by focusing your criteria first and then seeing available programs. The choice is yours and there are benefits to each tool. Both methods will take you to our registration system and you will register the same way you do now. 

The focused search is faster if you know exactly what you are looking for. You can even save your search for later so next time you register it will be even faster.

We recommend this tool if you are a frequent user who searches for the same activities often. 

Yes! Both tools will work with mobile phones, laptops, tablets, and desktop computers. We recommend bookmarking surrey.ca/register to start your search from any device and using Chrome as your browser for the best experience.

You don’t need it to search, but you do need it to register for an activity online and see or update any saved searches using the focused tool. Alternatively, you can see registered programs on offer in our seasonal recreation guides and see the latest drop-in schedules for pools, fitness, gymnasium and skating.   

If you prefer not to have a MySurrey account, you can register by telephone at 604-501-5100 or in person at any recreation facility during operating hours.

If you prefer not to click around to find activities, use the filters on the left-hand side of the screen to narrow your search. If you like to search by keyword, course code, or date range, you must use this search tool. You can search by location using either tool. 

Course codes are 6-digits long and are found in the recreation guide. They are helpful to target the exact activity/location you are looking for, but you can also find activities using other criteria like age group, location, activity, etc. 

When you select your activity type, you’ll select either drop-ins for one-time activities or programs for recurring activities. You will not be able to select or view both at the same time for this field only. 

You must first select one or more age groups before you can proceed.

Click the “X” beside each filter to remove it. To change items, simply select or deselect the various checkboxes associated to each category. System will automatically update. If you are making changes to a saved search, you need to save your changes to confirm. 

From inside your cart, click Find an Activity at the top of the page and it will take you back to the Activities Registration page. Select Focused Search. You will not need to log into your My Surrey account again. 

You can only save a search using the focused search tool, not the broad search tool. 

You must be logged into your My Surrey account to save searches and to see them later. 

Either log in first, then search, then save your search by naming it and clicking save to confirm or select your search criteria first, then log in to save. Name your search, then click save to confirm.  

Each search that you save must have a different name. 

You can save multiple searches. You can also change your search criteria, and resave it, rather than creating a new saved search. 

Make sure you are logged in using your My Surrey account so that you will see your saved searches. To make changes to an existing list, click on the search you wish to change. Click the X beside an item to remove it. To add items, select the various checkboxes associated to each activity. You may need to click expand to see more options. Be sure to save changes to confirm. 

Yes. Make sure you are logged into your My Surrey account. Select the search you wish to rename under My Saved Searches. Click the three dots. Select rename and enter a new name. Click rename again to confirm. 

The name for that search already exists. Each search name must be unique, so call it by a different name. 

Yes. Select the list you want to delete and click the three dots. Select delete and click delete again to confirm. 

The items listed under My Activities when you log into My Surrey from the top of the City of Surrey home page is not your saved searches list. It is a list of City of Surrey online services (not recreation) that you have completed using your My Surrey account.  

There are two ways you can navigate to your Saved Searches. Once you are logged into My Surrey: 

1. Click on My Activities, then click on View Information About Your Recreation Activities. Click on Find an Activity which takes you back to the Activities Registration  page. Select Focused Search. You should now be able to see your saved searches. 

2. From the City of Surrey home page, click on Register for Classes or Activities, which takes you to the Activities Registration page. Select Focused Search. You should now be able to see your saved searches. 

Untick the Include Waitlist box. 

Click the information symbol, (green circle with a small “I” inside it) to view course description. 

If a long list of programs is displayed, you can choose to hide course descriptions, allowing you to view more activities per page. 

New users can create one quickly and easily by following the prompts. If you have never had a recreation account before, use any email you wish. All adult family members in the same household should use one My Surrey account email and password, not create a separate account for each user. 

Contact the call centre first at 604-501-5100 if you: 

• Have previously had a recreation account before and can’t remember the email associated with that account. 

• Need to add a family member to your account. 

To register by phone, call 604-501-5100, Monday to Friday from 8:30am to 4:30pm; a customer service representative will be happy to help you. You can also register in person at any Surrey Parks, Recreation & Culture facility during hours of operation. 

Our online registration system meets the industry standard for encryption and security measures to protect people’s personal information.

You can make a payment to your account by phoning our call centre during business hours at 604-501-5100. Once the credit is applied to your account, you will be able to register and the cost of the registration will deduct from the balance. You must ensure you have a enough balance to cover the full cost of your registration to successfully complete the transaction. When you checkout, select Apply Credit Balance to pay.

An email address is required to register online. However, you may still register by telephone by calling 604-501-5100.

For customers who already have a recreation account, the email you use to create your MySurrey account must match what we have on file or a duplicate account will be created. If you are unsure which email we have on file, call 604-501-5100. Once your MySurrey account is created, all adults residing in the same household should use the same credentials when signing in or a duplicate account will be created.

New customers who have never previously registered may use any email address they wish when creating their MySurrey account. Once you have created your MySurrey account, continue to use the same email address and password to log in.

All customers require a MySurrey account to use the online registration system. For current customers, their recreation account will link to their MySurrey account and once created, your MySurrey account will allow you to access more city services online from a single account, including registering for Parks, Recreation and Culture programs.

No. Families who register online should create just one MySurrey account. All adults in the same household should use the same credentials to sign in.

When you log into your MySurrey account, click on the "forgot password" link and an email will be sent to you. Click on the link inside the email and reset your password.

People living outside of Surrey may register online.

Yes. One of the features of our online registration system is that you can see and manage your own information. This includes adding emergency contacts and important medical information. You can also store credit cards to your account if you don’t want to re-enter this information each time you register.

To see information, log in, and select my info to see your account information. Click on the family member you would like to update the information of, then select edit to change the necessary fields.

If you have credit on your account, you will see this during checkout. The credit will show as a payment option, and you can choose to use the credit, or to leave it on your account for a future transaction. Please note that the credit does not show on your my info tab, only during checkout. If you have any questions about a credit on your account, please feel free to contact us at 604-501-5100 or visit us in person at a recreation facility.

After payment is complete, click add to calendar. You can also do it from your account. From my info, click on the person registered for the course. Scroll down to schedules. Click on the course. Under actions, select add to electronic calendar. 

For customers who already have a recreation account, the email you use to create your MySurrey account must match or a duplicate account will be created. New customers who have never previously registered may use any email address they wish when creating their MySurrey account. Once you have created your MySurrey account, continue to use the same email address and password to log in.

Contact the Call Centre at 604-501-5100.  

Currently, adding and removing a family member online is unavailable.

You can email prccustomerservice@surrey.ca and send the following information:

• your name
• your birth date
• your phone number
• the name and birth date of the family member you wish to add or remove

A customer service representative will reply to your email with confirmation of your request.

Alternatively, you can have someone added or removed from your account, call 604-501-5100 on Monday to Friday from 8:30am to 4:30pm and a customer service representative will be happy to help. 

You likely have created a duplicate account by using different email addresses. Call 604-501-5100 and we will merge the accounts. Once merged, all adults residing in the same household should use the same email/password when signing into their MySurrey account.