Learn how to use the City's Parks, Recreation and Culture online registration system and sign up for activities 24 hours a day, 7 days a week.
How to Register for an Activity
Learn how to sign up for a program by downloading the How to Register for an Activity Guide.
How to Cancel Your Activity
How to Navigate Your Account
To understand your recreation account's features, download the Navigate Your Account Guide.
If you need further assistance registering for an activity, cancelling an activity or have questions about your account, contact our call centre at 604-501-5100 on Monday to Friday from 8:30am to 5:30pm and our customer service representatives will be happy to help.
Using the Online Registration System
What can I do with the online registration system?
You can use our online registration system to register and withdraw from registered programs, drop-in programs or buy memberships or passes.
Is the system secure?
Our online registration system meets the industry standard for encryption and security measures to protect people’s personal information.
I'm uncomfortable using a credit card over the internet. Can I still use the system to register?
You can make a payment to your account by phoning our call centre during business hours at 604-501-5100. Once the credit is applied to your account, you will be able to register and the cost of the registration will deduct from the balance. You must ensure you have a enough balance to cover the full cost of your registration to successfully complete the transaction. When you checkout, select Apply Credit Balance to pay.
I don’t have an email address. How do I register for a course?
An email address is required to register online. However, you may still register by telephone by calling 604-501-5100.
Accessing my Account
Will my Client ID and Family PIN number from the old system work with the new system?
No. With our online registration system Client ID’s and Family PIN numbers are a thing of the past. When you register, you will be prompted to create a MySurrey account and you will sign-in using your email address and a password that you create.
I’m already a customer with a recreation account. Why do I need a MySurrey account?
All customers require a MySurrey account to use the online registration system. For current customers, their recreation account will link to their MySurrey account and once created, your MySurrey account will allow you to access more city services online from a single account, including registering for Parks, Recreation and Culture programs.
I forgot my password. What should I do now?
When you log into your MySurrey account, click on the "forgot password" link and an email will be sent to you. Click on the link inside the email and reset your password.
I do not live in Surrey, can I register online?
People living outside of Surrey may register online.
How do I add or remove family members on my account?
Currently, adding and removing a family member online is unavailable.
You can email firstname.lastname@example.org and send the following information:
- your name
- your birth date
- your phone number
- the name and birth date of the family member you wish to add or remove
A customer service representative will reply to your email with confirmation of your request.
Alternatively, you can have someone added or removed from your account, call 604-501-5100 on Monday to Friday from 8:30am to 5:30pm and a customer service representative will be happy to help.
Do I need to have an account to search for programs?
No. You can search for programs without having an account. However, if you would like to register for a program or buy a membership online, you will need to have an account. You can create an account when you register if you don’t already have one.
Can I manage my own information in this system?
Yes. One of the features of our online registration system is that you can see and manage your own information. This includes adding family members, emergency contacts and important medical information. You can also store credit cards to your account if you don’t want to re-enter this information each time you register.
To see information, log in, and select my info to see your account information. Click on the family member you would like to update the information of, then select edit to change the necessary fields.
How can I see the credit on my account?
If you have credit on your account, you will see this during checkout. The credit will show as a payment option, and you can choose to use the credit, or to leave it on your account for a future transaction. Please note that the credit does not show on your my info tab, only during checkout. If you have any questions about a credit on your account, please feel free to contact us at 604-501-5100 or visit us in person at a recreation facility.
How do I add a registered course to my electronic calendar?
After payment is complete, click add to calendar. You can also do it from your account. From my info, click on the person registered for the course. Scroll down to schedules. Click on the course. Under actions, select add to electronic calendar.
What e-mail address should my family provide for registering online?
For customers who already have a recreation account, the email you use to create your MySurrey account must match or a duplicate account will be created. New customers who have never previously registered may use any email address they wish when creating their MySurrey account. Once you have created your MySurrey account, continue to use the same email address and password to log in.
What can I do if I am denied access to my Account?
Contact the Call Centre at 604-501-5100.
How to Register: Video
Navigating Your Account: Video
Discover Our System Features
- Simplified sign in — no more Client ID or Family PIN numbers to remember
Instead, you will log in with a MySurrey account (your email and password that you create)
Create a MySurrey account when prompted if you don’t currently have one.
- Easy navigation
- Search for programs by facility, days of the week, age group or activity
- Automated email notifications for reminders, cancellations and waitlists
- Add registered classes to your electronic calendar
MySurrey Account: Video
Your MySurrey Account will allow you to access more city services online, including registering for Parks, Recreation & Culture programs.
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