See how the City of Surrey is working towards digital accessibility.

Our commitment to Accessibility

The City of Surrey is committed to making our websites accessible to the widest possible audience.

By following the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines, we are striving for WCAG 2.1 Level AA compliance.

Improvements we have made:

  • Training staff members across all City departments on creating accessible content.
  • Using a tool to improve content accessibility and track our progress.
  • Manually testing content for compliance.
  • Providing alternative text for all images.
  • Checking that our graphics and text have accessible colour contrast.
  • Offering Google Translate.
  • Striving to include closed captioning in our videos.
  • Editing content to ensure it's in plain language.

Plan for future improvements:

  • Manual testing for keyboard-only navigation and screen reader compatibility.
  • Remediating PDFs to make them accessible.

Portable Document Format (PDFs)

Some documents on this website are in PDF format. You need Adobe Acrobat to open these files. You can download Acrobat for free. Currently, our PDF documents are not accessible with screen reading software.

Minimum Browser Requirements

The following browser versions are recommended for the best user experience on our websites:

  • Chrome
  • Safari
  • Firefox
  • Internet Explorer 11+
  • Microsoft Edge

    Surrey Libraries Assistive Technologies

    Surrey Libraries also offers many assistive technologies to help residents access our websites, including:

    • JAWS Screen Reading Software
    • Kensington Expert Mouse
    • DRAGON Naturally Speaking
    • MAGic Screen Magnification Software
    • Kurzweil 3000 Optical Character (OCR) Software

    Surrey Libraries offers these services as part of their READ-Ability services.

    Contact Us

    For accessibility questions and assistance, email