Preparing for the New & Improved Online Summer Registration
We’ve been working hard to improve our online registration system to provide a fair and reliable user experience.
As the days grow longer and temperatures continue to rise, there’s no denying it; summer is fast approaching. In fact, the distant hum of a lawnmower and faint scent of grilled hamburgers in the air signal that the time to start making summer plans is right now.
Online Registration for Summer Programs Opens June 4 at 9pm
Whether you sign-up for familiar passions or explore new interests, we offer countless activities that’ll help you make the most of the sunny season. Summer often represents a time of growth and self-development, and in keeping with the theme, we’ve made some positive changes of our own.
Improved Online Registration System
We’ve been working hard to improve our online registration system to provide a fair and reliable user experience. When registration opens on Sunday, June 4 at 9pm, a new virtual waiting room will regulate high volumes of online traffic on our website. The new feature will automatically secure your place in line and provide a timed countdown to complete the registration process.
In conjunction with the new virtual waiting room, a simplified login process and a new secure redirect registration link on surrey.ca will provide stability to our system and help increase the odds of successful registration.
On that note, before you pack up your pickleball paddle or bust out your best birdie, we’re sharing our top tips to prepare for online summer registration.
Before June 4 Registration
Add/Remove a Family Member(s) From Your MySurrey Account
Families who register online should be using only one MySurrey account. That means all adults residing in the same household should be using the same login credentials (email and password) to access their MySurrey account.
If multiple accounts exist within the same household, please call 604-501-5100 from Monday to Friday between 8:30am and 4:30pm and a customer service representative will merge the accounts on your behalf.
If you wish to add or remove a family member from your account, email prccustomerservice@surrey.ca and provide your name, birth date, phone number and the name and birth date of the family member you wish to add or remove. A customer service representative will reply to your email with confirmation of your request. Alternatively, you can call 604-501-5100 and a customer service representative will be happy to help.
Upon registering, be sure to select courses for all family members first, then pay for all courses at once.
Securely Store Your Credit Card Information
Storing your credit card details on your Recreation Account may seem like a small detail, yet it’s an effective method of streamlining the registration process. Not only will it help you avoid the frustration of repeatedly entering the same information, but it can help you save time as well—and during registration, every second counts.
If your credit card details are stored already, it’s equally important to ensure that the card you have on file is up-to-date. Having to update an expired credit card can result in costly delays during the registration process. Rest assured, your sensitive information is used for payment purposes only and held in our safe, secure system.
On June 4 (Registration Day)
Enter the Virtual Waiting Room Between 8:45pm and 8:59pm
Make sure your chosen device (PC, tablet, or mobile phone) is fully charged. Use Google Chrome to select the registration link on surrey.ca and log into your MySurrey account between 8:45pm and 8:59pm. Upon logging in, you’ll be immediately redirected to our new virtual waiting room. Here, you’ll be able to view your position in line and observe a countdown to when you can view and register for activities.
There is no benefit to logging in any earlier than 8:45pm (15 minutes before registration opens). The virtual waiting room provides equal opportunity for everyone through a randomized process that begins at 9:00pm. If you log in earlier than 8:45pm, you’ll need to refresh your browser page after 8:45pm to enter the virtual waiting room.
Those who log in to their MySurrey account after 9pm will be added to the virtual waiting room on a first-in, first-out basis.
Once you advance from the virtual waiting room, the registration process remains unchanged. Select your activities, complete the checkout process and prepare for summer fun!
Don’t Close Your Browser
If you close your browser at any time during the virtual waiting room stage, between 8:45pm and 8:59pm, your place in line will be lost, and you will have to re-enter the virtual waiting room.
Additional Tips
While our recommended tips can help increase your odds of successful registration, unfortunately, we cannot guarantee that you will secure a spot in your desired program or activity. If your registration attempt is unsuccessful, we strongly encourage you to join a waitlist as soon as possible. In the event of spots opening, our staff will call waitlisted individuals in the order that they joined.
For complete step-by-step guides, how-to videos, FAQs and more, visit our Registration Help page. You can also email prccustomerservice@surrey.ca, call 604-501-5100, or visit any Surrey Parks, Recreation & Culture facility for more assistance.
Good luck and have a wonderful summer!