Older adult playing with a young child at Unwin Park's fully accessible playground.

Explore our plan to provide accessible and inclusive services, programs and opportunities for all members of our community.

What we're doing

The City of Surrey has developed an Accessibility Action Plan in alignment with the Accessible BC Act. We are committed to providing accessible and inclusive services, programs and opportunities for all members of our community.

There are five key focus areas that guide our Accessibility Action Plan. These include: 

Inclusive service design and delivery

Provide services and programs that are accessible for all abilities.

Built environment and public spaces

Ensure buildings and public spaces are accessible to community members following universal design guidelines.

Accessible communication and engagement

Communication and information provided is accessible to all. Ensure that people with disabilities are consulted and can easily share information through accessible feedback mechanisms.

Accessible employment practices

An inclusive and accessible workplace for all focused on attracting, hiring, and retaining a diverse workforce that includes individuals with disabilities.  

Accessible procurement

Ensure goods and services purchased are accessible by design, where possible, so that individuals with disabilities can use them without adaptations.

Give feedback

The City of Surrey values input and feedback from residents to better meet the needs of the community. We seek valuable feedback from individuals in Surrey who experience a barrier or witness someone else experiencing a barrier.

Ways to provide feedback

1. Email

Email us your feedback at inclusion@surrey.ca

2. Phone

Call our Healthy Communities office at 604-502-6325 during regular business hours, 8:30am to 4:30pm. 

How we are complying with the Accessible BC Act

Surrey Accessibility Leadership Team (SALT)

The City is well-equipped to address evolving community needs and legislation. The City of Surrey's Accessibility Leadership Team (SALT) effectively aligns with the Accessible British Columbia Act. SALT is made up of a network of community leaders dedicated to full inclusion and accessibility across all stages of life. Many of the committee members are people living with a disability, and thus perspectives are informed by rich and diverse lived experiences.

The purpose of SALT is to provide input on the City of Surrey’s Accessibility Action plan and help make City of Surrey buildings and services more accessible and inclusive by embracing all abilities. 


The Accessibility and Inclusion team will be the primary recipient of your input. The team will share your feedback with the relevant service area that you encountered difficulties accessing. Your feedback may influence future updates to the Accessibility Action Plan and our measures to further reduce barriers in our city offerings.

Personal information is collected for the purpose of responding to your feedback. The City of Surrey is collecting this information under s. 26(c) of the Freedom of Information and Protection of Privacy Act.

Evaluation & monitoring

The City of Surrey is fully committed to the principles of inclusivity and accessibility as outlined in the Accessible British Columbia Act (ABCA). In line with this commitment, our accessibility plan will go through a review every three years. This regular review will ensure that the plan remains aligned with the ABCA requirements and continues to address the needs of individuals with disabilities in our community. 

Project timeline

  • Completed
  • Started
  • Pending

Accessible Canada Act (ACA) is passed


BC Provincial Government passes Accessible BC Act

Spring 2023

Development of draft City of Surrey Accessibility Action Plan

Draft Accessibility Action Plan developed in consultation with the Surrey Accessibility Leadership Team (SALT) and the Internal Accessibility Advisory Committee (IAAC) in alignment with the Accessible BC Act.

September 2023

Council endorses draft Accessibility Action Plan

November 2023 - December 2023

Public engagement phase

Public survey & community engagement sessions hosted to receive input from community and staff on the draft Accessibility Action Plan. 

April 2024

Council endorses updated Accessibility Action Plan

Spring 2027

Monitoring & evaluation

Perform ongoing monitoring and evaluation of the Accessibility Action Plan and it's implementation. Reviews will be conducted every 3 years.


For more information about the City of Surrey's Accessibility Action Plan, contact us at inclusion@surrey.ca.