Freedom of Information Requests
Learn about your options for obtaining information from the City of Surrey, including how to submit freedom of information (FOI) requests.
Freedom of Information Requests Overview
A Freedom of Information (FOI) request is a formal process to ask for copies of personal records about yourself or someone you are responsible for. It is also a way to access general records (which are not personal in nature) that could be released, in whole or in part, to anyone.
The Freedom of Information and Protection of Privacy Act (the 'Act') provides specific information and privacy rights regarding information that is collected or controlled by public bodies in British Columbia. The Act is not intended to replace existing means of obtaining information.
Information is routinely available to the public. Occasionally, a review is required, or a coordinated effort is needed to gather information for release.
Legislation allows 30 business days to complete a request, but many requests are completed sooner. There are occasions where your request may take longer than 30 days. The Act does allow, in certain cases, for the 30-day time period to be extended.
Effective February 15, 2022, all general formal FOI requests will have a $10 non-refundable application fee.
Your request will not be processed until payment is received. Once you submit your request, you will be sent an invoice with payment instructions. If there is a discrepancy on payment, an acknowledgement letter with an invoice and instructions on how to proceed with payment will be provided.
There are no fees for making an FOI request for your own personal information.
Section 75 of the Act permits the City of Surrey to charge an additional fee for locating, retrieving, producing, and preparing the record for disclosure. Depending on the nature of your request, there may be additional fees. We will provide you with an estimate if your request may result in fees.
There is no fee for the first 3 hours spent locating and retrieving a record, or time spent severing information from a record.
Start Your Search with an Informal Request
Before you make a formal FOI request, try contacting the department(s) within the City that may have the information you are seeking.
Some departments release routine information and are authorized by the Surrey Fee-Setting Bylaw and/or Building Bylaw to charge a fee. You will be advised whether or not a formal request is needed, and the department may be able to assist you with the wording of your request so that the information can be easily researched.
Information you can receive through an informal request with front line staff includes:
- answers to questions related to departmental operations;
- open agendas, open minutes, bylaws; and
- certain property related information, publications, policies and procedures.
You can review the Routine Releasable Catalogue for some examples of records that are routinely available.
Informal Request Contacts
City of Surrey Main Department Contacts
- General Information: 604-591-4011
- Waste Collection: 604-590-7289
- Bylaw & Animal Control Complaints: 604-591-4370
- Parking Complaints: 604-591-4352
- City Manager email@example.com
- Engineering firstname.lastname@example.org
- Finance: email@example.com
- Human Resources firstname.lastname@example.org
- Investment & Intergovernmental Relations email@example.com
- Parks, Recreation & Culture firstname.lastname@example.org
- Planning & Development email@example.com
- Surrey Libraries firstname.lastname@example.org
- Surrey RCMP District Offices
If you are unsure of what department your request should be directed to, please call our main switchboard at 604-591-4011 or email email@example.com for assistance.
Surrey Fire Service Records
Requests for Surrey Fire Service records must be requested directly from the Fire Department. This includes Fire Incident Reports, Traffic Accident Attendance/Medical Assistance, Incident Questionnaires and Dispatch Recordings.
Requests for Facility CCTV Videos
Law Enforcement requests for CCTV (closed-circuit television) videos such as recordings or images must go through the Law Enforcement Request process. All other requests must go through the FOI process.
Members of the public requesting facility CCTV video must submit an official FOI request through the online portal.
Requests for Traffic CCTV Videos
Law Enforcement officials or members of the public requesting traffic CCTV video from the City must submit a request online.
How to Make a Formal Request
If the department you contact is unable to provide information, you may file a formal request for the records you are seeking. A formal request for recorded information is a formal process to access records that are not routinely available (as noted above).
1. Make a formal FOI request
If you require a formal request for information, you need to submit your request online. Keep your request clear, concise and focused in order to reduce processing time and possible fees.
2. Review and acknowledgment
Your request will be reviewed to determine whether the information you are seeking is routinely available, or if further searching, compiling and review is required. We will contact you within 3 business days to confirm your request, provide you with a file number, and to advise of any delays we expect.
The Act allows a maximum of 30 business days for us to respond to your request; we will respond sooner if possible.
You should also be aware that the Act does allow, in certain cases, for the 30-day time period to be extended and for fees to be charged. We will notify you as soon as possible if there is a need to extend the time limit for responding to your request or to charge fees.
3. Gathering of information
Once your request is received, we will contact the appropriate City Departments to retrieve the records you are seeking. Your identity is kept confidential throughout the process.
You will be advised if there is a large quantity of records, and/or if there is likely to be a fee associated with your information request.
4. Reviewing of information
We will review the information for completeness and privacy concerns. If there is information that we cannot provide, we will remove that information from the document and mark it with the relevant section(s) of the Act to explain why it has been withheld.
Your formal request may be subject to the fees listed in Schedule A of the Surrey Freedom of Information Bylaw No. 13662. We will provide you with an estimate if it appears that your request may result in fees.
6. Releasing of information
We prepare your information release and send it to you by email secured link (preferred), mail, or advise you that it is ready to be picked up.
7. Addressing concerns
If you are not satisfied with the response to your request, we recommend you first contact us to address your concerns. Submit your complaint in writing to firstname.lastname@example.org. Provide as much detail as you can to assist in understanding the nature of your complaint. It may take at least 30 business days to respond.
8. How to file a complaint
Sometimes a request for information is subject to exceptions under the Act. If you are not satisfied with our response to your request you may contact the Office of the Information & Privacy Commissioner for British Columbia.
The Commissioner is an independent Officer of the Legislature of British Columbia who monitors how public bodies respond to your requests for access to information and how they protect the privacy of your personal information.
The Commissioner ensures that your rights under the Act are protected and that disputes are resolved in a fair and unbiased manner.
Phone 604-591-4132 or email email@example.com for more information.