Find information on payment processing options for City of Surrey suppliers.
Accounts Payable processes invoices and issues payments to suppliers for goods and services purchased by the City. They work with Procurement Services to ensure contracts and purchase orders are in place to coordinate procurement and payment processing.
If payments are overdue, suppliers should contact the employee that requested the goods or services to ensure the invoice was sent to Accounts Payable for payment. Following that, suppliers should contact Accounts Payable at 604-592-7010 with the outstanding invoice number.
Electronic Invoice Submission & Payments
In an effort to support sustainability, reduce risk and improve customer service, the City of Surrey accepts electronic invoice submissions and offers Electronic Funds Transfer payments.
The electronic invoice option will assist with faster payment of invoices and help reduce costs and our carbon footprint. Invoices sent by traditional mail will also be accepted.
Electronic Fund Transfer (EFT)
The EFT option will allow suppliers to receive their payments directly into their bank accounts, reducing the risk of fraud and improving the timeliness of their payment receipt.
If you are a supplier and would like to receive your payments electronically, please contact us at 604-592-7010 to request enrollment for EFT.
Preparing Your Invoice (Electronic or Hard Copy)
To ensure timely payment, your invoice must include the following information:
- Supplier's invoice number
- Supplier's full remittance details
- Full contact name of the City of Surrey Purchase Requestor and their department
- Purchase order (PO) number and corresponding PO line number, if applicable
Submitting Your Electronic Invoice
Send electronic invoices to firstname.lastname@example.org.
In order to process your payment, the following submission guidelines must be met:
- Each invoice must be sent as a separate attachment
- Attachment(s) must be in PDF format
- PDF attachment(s) must be named: <Company name>_<Invoice Number>
- Emails must not exceed 2MB
Download the full invoice instructions for suppliers document for more information.
Failure to meet the requirements above may result in payment processing delays or in your payment not being processed.
For invoice or payment questions please call Accounts Payable at 604-592-7010.